1.1 Consider The Case Study Provided,do You Think It Is Important For Konrad’s Client To

1.1 consider the case study provided,do you think it is important for Konrad’s client to focus on developing a project quality program? justify your answer with relevant examples

1.2 in light of the case study provided, advise the project management team on elements that they need to utilize in order to develop a quality management plan. relevant examples should be provided.

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10.2.3 PROJECT QUALITY MANAGEMENT [100] Read the case study below and answer the questions that follow: Workshop: Project Quality Program Ball, Inc. is a management consulting firm with the objectives to locally provide its clients the best services in various fields such as organizational change management assistance; development of coaching skills; and technology, project, and operations management improvements. The company motto is: “Your one stop management consulting for all your business.” Konrad Cerni is one of not so many employees who have been working there since day one. He loves the company environment and enjoys working with his peers and clients. More importantly, he loves his job – project management training. Konrad is well known inside and outside the company. His current position is a senior consultant, and his specialization is in the areas of project management tools and metrics. Recently, his local client requested Konrad conduct a workshop specifically designed for project management tools. Particularly, the workshop must be done within a very strict timeframe to accommodate the participants’ schedules. With more than 50 tools that are available in the practice and literature of project management, Konrad knew he had no time to cover all of them. Thus, he had to pick only the important ones, and cover them in as many areas as possible. One of the tools he included is called the “Project quality program. ” WHAT IS A PROJECT QUALITY PROGRAM? A project quality program is an action plan striving to ensure that the actual quality of a project will meet the planned one. Using WBS as a skeleton for integration, the program sets a quality level based entirely on customers ‘ expectations and requirements. With such a strong customer focus, the project quality program translates the requirements into tangible quality standards, for whose accomplishment a set of tasks is defined. Explicitly defined responsibilities and timelines for the performance of the tasks add necessary elements to use the program as a project quality roadmap. In a nutshell, the project quality program states that this is what this project has to do to ensure that the quality of its deliverables is meeting our customers’ requirements. A PICTURE IS WORTH A THOUSAND WORDS Konrad said, “The quality of the project quality program is heavily dependent on the quality of its inputs. In particular, the following inputs are known for their impact on the program: – Quality policy and procedures, – Voice of the customer, and – Scope statement and WBS. ” He continued, ” The foundations of how quality is managed in an organization are described in its quality policy. Defined, documented, and supported by management, the policy is a statement of quality principles, beliefs, and key objectives for projects that set a general framework to carry out quality management actions in the organization. This framework is further detailed in quality procedures. Together, the policy and procedures set a direction for the program. For example, if the procedures mandate compliance with ISO 9000 standards, the program will have to comply Example: An Example of the Project Quality Program

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1.1 Konrad’s client should indeed focus on developing a project quality program. It is crucial for several reasons:

• Meeting Customer Expectations: The project quality program is designed to ensure that the quality of a project’s deliverables meets the customers’ expectations and requirements. This is essential for client satisfaction and success in project delivery.

• Clear Quality Standards: The program translates customer requirements into tangible quality standards. By doing so, it provides a clear roadmap for achieving and maintaining quality, reducing the risk of delivering subpar results.

• Explicit Responsibilities and Timelines: The program also defines responsibilities and timelines for quality-related tasks. This clarity helps in accountability and ensures that quality measures are integrated into the project’s schedule.

• Framework for Quality Management: By integrating the quality policy and procedures, the program provides a framework for how quality is managed within the organization. This ensures consistency and alignment with organizational quality standards.


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1.2 To develop a quality management plan, the project management team should utilize the following elements:

• Quality Policy and Procedures: Incorporate the organization’s quality policy and procedures as a foundation for quality management in the project. For example, if the organization mandates compliance with ISO 9000 standards, ensure that the project aligns with these standards.

• Voice of the Customer: Gather and incorporate feedback from the customer to understand their specific quality expectations and requirements. This feedback should be used to define the quality standards for the project.

• Scope Statement and WBS: Use the project’s scope statement and Work Breakdown Structure (WBS) to identify the key deliverables and components of the project. These documents help in understanding what needs to be addressed in the quality management plan.

• Define Quality Standards: Based on the above inputs, explicitly define the quality standards for the project. For example, specify the quality criteria for project deliverables, and set measurable quality objectives.

• Task Assignments and Timelines: Clearly assign responsibilities for quality management tasks and set timelines for their completion. This ensures that quality-related activities are integrated into the project schedule.

• Continuous Monitoring and Improvement: Establish a process for continuous monitoring of quality throughout the project’s lifecycle. Regularly review and adjust the quality management plan to address any deviations or improvements needed.


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By incorporating these elements into the quality management plan, the project team can ensure that quality is a central focus throughout the project’s execution, leading to successful outcomes.