Impact Of Patient Communication Trends On Healthcare Efficiency And Quality Of Care Sample Essay

Effective communication between healthcare providers and patients is vital for making sure the efficiency and great of patient care. Over the years, patient communication trends have notably advanced, pushed by using improvements in technology, changing patient expectancies, and recognizing the patient’s contribution as an active participant in their personal healthcare journey (Pandita, 2022). These trends encompass diverse types of conversation, which include in-person interactions, telephone conversations, and digital platforms. Understanding and adapting to these communication exchange developments is critical for healthcare settings to enhance their performance and improve the general excellent of care provided to patients. By leveraging new communication tools and strategies, healthcare providers can foster meaningful connections, promote patient engagement, and ultimately achieve better health outcomes.

Several patient communication trends are currently impacting healthcare organizations, enabling them to meet the demands of the current population of patients. The first patient communication trend is telehealth. The rapid advancement of telecommunication technologies has led to the widespread adoption of telehealth and virtual care services. Patients now have the option to consult with healthcare professionals remotely, using video conferencing, phone calls, or secure messaging platforms (Sahoo et al., 2023). This trend gives comfort and accessibility, mainly for individuals with restricted mobility, those in far-flung regions, or those in search of non-urgent care. Telehealth can improve efficiency by means of reducing the need for in-person visits, minimizing wait instances, and permitting healthcare workers to control a better extent of patient efficaciously (Peters et al., 2021). The second patient communication trend is digital patient portals. Patient engagement has been enhanced through the development of digital patient portals and mobile applications. This platform enables patients to access their medical records, test results, and appointment information conveniently (Turner et al., 2019). They can also communicate securely with healthcare providers, request prescription refills, and schedule appointments (Khoong et al., 2020). Digital patient portals empower patients to take an active role in managing their health and provide a means for seamless communication between patients and healthcare teams, leading to better coordination of care and improved patient outcomes (Turner et al., 2019). Finally, the third patient communication trend is personalized communication and patient engagement. Healthcare organizations are recognizing the importance of personalized communication and patient engagement to improve health outcomes. Personalized communication involves tailoring information and messages to individual patients based on their unique needs, preferences, and health conditions (Masterson Creber et al., 2019). This can be achieved through targeted email campaigns, interactive patient portals, and educational materials customized for specific patient demographics (Noordman et al., 2019). By engaging patients in their care, providing relevant information, and involving them in shared decision-making, healthcare organizations can foster trust, improve adherence to treatment plans, and enhance overall patient satisfaction.

Telehealth addresses the needs of different generations by providing convenient and flexible healthcare access. Younger generations, accustomed to digital technologies, appreciate the ease and efficiency of virtual visits. Older adults, who may have mobility or transportation limitations, benefit from the ability to consult with healthcare providers from the comfort of their homes. Telehealth bridges the generational gap by catering to the preferences and needs of various age groups. Telehealth ensures access to health information by allowing patients to communicate with healthcare providers in real-time (Sahoo et al., 2023). Patients can discuss symptoms, receive diagnoses, and ask questions about their health concerns. This immediate access to healthcare professionals enhances patient education and empowers individuals to make informed decisions about their health.

Digital patient portals are designed to be user-friendly and accessible to individuals across different generations. They often incorporate intuitive interfaces, clear instructions, and customizable features. Older adults can take advantage of features like remedy reminders, appointment scheduling, and health trackers, at the same time as more youthful generations might also respect seamless access to their fitness data and customized fitness tips. Digital patient portals provide a convenient and available platform for patients to access a huge variety of health records. They can view lab results, track their vitals, and access educational materials on various health topics (Turner et al., 2019). By having health information readily available on their smartphones, patients can become more informed and actively engaged in managing their health.

Personalized communication caters to the diverse preferences and needs of different generations. Healthcare organizations can employ various communication channels, such as email, patient portals, and messaging platforms, to tailor messages and information according to patients’ demographics and health conditions. This approach ensures that information is effectively communicated and resonates with patients across different age groups. Personalized communication promotes access to health information by delivering targeted and relevant content to patients. By understanding patients’ needs, healthcare organizations can provide educational materials, reminders, and preventive care recommendations that are specific to individual patients (Noordman et al., 2019). This personalized approach enhances patient engagement, facilitates health information comprehension, and encourages proactive participation in managing one’s health.

Protecting the privacy of patient health records is a paramount issue for healthcare settings, at the same time as they strive to increase the ease with which patients can get access their facts. Telehealth platforms should adhere to the Health Insurance Portability and Accountability Act (HIPAA) policies to make certain the privacy and security of patient health history and data. These structures hire stable verbal exchange channels, encrypted data transmission, and strict authentication protocols to shield patient records. Healthcare organizations must ensure that the telehealth platforms they utilize comply with HIPAA requirements and sign Business Associate Agreements (BAAs) with vendors to protect patient privacy (Jin et al., 2020). Digital patient portals that handle protected health information (PHI) must comply with HIPAA regulations. They need to implement robust security measures, such as data encryption, user authentication, and secure data storage (Moore & Frye, 2019). Healthcare organizations should collaborate with app developers who are well-versed in HIPAA compliance and sign BAAs to ensure the protection of patient health information. When implementing personalized communication strategies, healthcare organizations must ensure that patient health information is appropriately protected. This involves securely transmitting messages, storing data in encrypted databases, and implementing access controls to prevent unauthorized disclosure (Masterson Creber et al., 2019). Healthcare organizations should employ secure patient portals, encrypted email systems, and other secure messaging platforms to maintain HIPAA compliance. In all the identified trends, healthcare agencies have to a culture of risk assessments, educate the body of workers on HIPAA compliance, and regularly evaluate and update their privacy policies and approaches.

Telehealth platforms facilitate the seamless exchange of patient information between healthcare providers and patients. Through secure video consultations, healthcare professionals can view patient clinical records and check effects and treatment plans in actual time. This permits a complete understanding of the affected person’s health reputation, promotes continuity of care, and allows for informed decision-making (Jin et al., 2020). Telehealth allows patients to connect with specialists or other healthcare providers regardless of geographic location. This promotes collaboration and coordination among healthcare professionals, ensuring that patients receive timely and specialized care (Peters et al., 2021). Information sharing between different departments and specialists becomes more efficient, reducing delays and improving the overall quality of patient care.

Digital patient portals enable the integration and exchange of patient health information across different systems and devices. They can securely hook up with electronic health records (EHRs) and other healthcare technology systems, taking into account the seamless transfer of health records among healthcare professionals and patients (Khoong et al., 2020). This interoperability guarantees that everyone’s relevant fitness facts are simply on hand and shared amongst healthcare experts concerned with the affected person’s care. Digital patient portals promote continuous care by providing patients with access to their health records, lab results, and treatment plans. Patients can easily share this information with other departments, specialists, or healthcare providers involved in their care (Turner et al., 2019). By fostering efficient information sharing, mobile health apps support coordinated and collaborative care delivery.

Personalized communication strategies facilitate the exchange of health information between patients and healthcare providers. Patients can securely share their health data, concerns, and questions with their providers, enabling effective communication and collaboration. This interoperability ensures that information is shared accurately and in a timely manner. By engaging patients in their care, personalized communication enhances continuity of care. Patients can easily communicate with different departments, specialists, or healthcare professionals, sharing relevant information and receiving appropriate guidance. This promotes coordinated care delivery and empowers patients to actively participate in their treatment plans. Regarding regulations, HIPAA is a critical consideration when promoting interoperability and information sharing. Healthcare organizations have to make sure that patient health records are appropriately blanketed, whether it’s shared with patients, different departments, or professionals. Compliance with HIPAA regulations, including records encryption, access controls, and secure communication channels, is crucial to protect affected person privacy and keep the integrity of fitness information throughout its change.

The identified communication trends have the potential to significantly enhance patient satisfaction. These trends empower patients by providing convenient access to healthcare services, enabling active participation in care decisions, and offering choices in their healthcare journey. Telehealth eliminates geographical barriers, allowing patients to take control of their care by scheduling appointments, discussing concerns with healthcare providers, and engaging in shared decision-making (Sahoo et al., 2023). Patient portals offer easy access to health information, tools for self-care management, and personalized health content, empowering patients to actively manage their health. Personalized communication strategies give patients direct access to their healthcare team, allowing them to communicate their concerns and questions, leading to increased engagement and satisfaction (Noordman et al., 2019). By embracing these communication trends, healthcare organizations can foster patient-centered care, enhance patient-provider collaboration, and improve overall patient satisfaction.

In conclusion, the identified communication trends have the potential to revolutionize patient care by promoting patient empowerment, providing adequate information, and offering choices to patients. Telehealth breaks down geographical barriers and enables patients to actively participate in their care, leading to greater satisfaction. Patient portals empower patients to access their health information, manage their care, and make informed decisions. Personalized communication strategies enhance patient engagement and enable patients to communicate their needs effectively. By embracing these trends, healthcare organizations can create a patient-centered approach that improves patient satisfaction, fosters collaborative care, and ultimately enhances the overall quality of patient care delivery.


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Khoong, Elaine C, Natalie A Rivadeneira, Robert A Hiatt, and Urmimala Sarkar. “The Use of Technology for Communicating with Clinicians or Seeking Health Information in a Multilingual Urban Cohort: Cross-Sectional Survey.” Journal of Medical Internet Research 22, no. 4 (2020): e16951.

Masterson Creber, Ruth M, Lisa V Grossman, Beatriz Ryan, Min Qian, Fernanda CG Polubriaginof, Susan Restaino, Suzanne Bakken, George Hripcsak, and David K Vawdrey. “Engaging Hospitalized Patients with Personalized Health Information: A Randomized Trial of an Inpatient Portal.” Journal of the American Medical Informatics Association 26, no. 2 (2019): 115–23.

Moore, Wilnellys, and Sarah Frye. “Review of HIPAA, Part 1: History, Protected Health Information, and Privacy and Security Rules.” Journal of Nuclear Medicine Technology 47, no. 4 (2019): 269–72.

Noordman, J, B Post, AAM Van Dartel, JMA Slits, and others. “Training Residents in Patient-Centred Communication and Empathy: Evaluation from Patients, Observers and Residents.” BMC Medical Education 19, no. 1 (2019): 1–11.

Pandita, Deepti. “Consumer Health Informatics: Engaging and Empowering Patients and Families.” In Clinical Informatics Study Guide: Text and Review, 351–74. Springer, 2022.

Peters, Guido M, Laura Kooij, Anke Lenferink, Wim H Van Harten, and Carine JM Doggen. “The Effect of Telehealth on Hospital Services Use: Systematic Review and Meta-Analysis.” Journal of Medical Internet Research 23, no. 9 (2021): e25195.

Sahoo, Saumyaranjan, Junali Sahoo, Satish Kumar, Weng Marc Lim, and Nisreen Ameen. “Distance Is No Longer a Barrier to Healthcare Services: Current State and Future Trends of Telehealth Research.” Internet Research, 2023.

Turner, Kea, Young-Rock Hong, Sandhya Yadav, Jinhai Huo, and Arch G Mainous III. “Patient Portal Utilization: Before and after Stage 2 Electronic Health Record Meaningful Use.” Journal of the American Medical Informatics Association 26, no. 10 (2019): 960–67.

Critically Analyze The Management Of The Manchester Arena Bombing Sample College Essay


Unprecedented events require the local authority, the community, and the government to implement interventions that reduce damage and loss. This is demanded by implementing high skills and resources to enforce mitigation strategies. For instance, the Manchester Arena Bombing that occurred on 22 May 2017 resulted in the death of 22 people; hundreds were injured, with children being the highest number of casualties and 239 people physically injured (John, 2022). Institutions such as the National Health Service (NHS) and Manchester City Council were required to respond by helping resolve the issues (Dark et al., 2021). Analysis of the process and practices utilized in managing major incidents often provides a framework for future preparation. Such efforts demand collaboration, communication, post-event analysis, and resource allocation as interventions to prevent the re-occurrence of the incident. Interventions from clinical teams to help survivors, ambulances to transfer people to the hospital, and police officers are needed in the management protocols (McGuirk and Schneider, 2018). This report will examine the management of incidents around the Manchester Arena Bombing to understand whether the right plan was executed and how the post-event process was managed.

Examination of the management of the Manchester Arena bombing


Stimulation of strategic planning in response to emergencies helps reduce the number of casualties, damages, and losses (Skryabina et al., 2020). This includes having a clear map and direction to counter a major incident by allocating the right resources and personnel. The plan should outline standardized practices, policy, and professional conduct guided by the nature and complexity of the incident. Yazdani et al. (2022) propose that evacuation plans should show evidence of strong leadership and transformative interventions to take control of the incident and its aftermath. As a result, uniformity and consistency are realized.

The use of an emergency plan in the Manchester Arena was evidenced by the structural design that allowed people to escape (Russell and de Orellana, 2020). According to McGuirk and Schneider (2018), any structure involving human interaction and movement should be harnessed with proper design that allows for exit in emergencies. This allows effective implementation of evacuation plans while explaining the preparedness level. Hind et al. (2021) noted that the Arena had various exits for evacuation, including three main exits and the exit to the car park.

Further, the exit should be reinforced by proper labelling and design that allows easy movement without increasing the risk and injuries. The process creates a sense of direction by mapping out clear routes to reduce confusion. The exit should be accessible and easily utilized without barriers to allow easy movement (Skryabina et al., 2020).


  1. The Civil Contingencies Act (2004)

According to Hind et al. (2021), the management of the Manchester Arena Bombing required evidence of strong leadership. This includes the utility of policies, protocols, and practices verified to provide a sustainable framework to realize post-recovery outcomes (Craigie et al., 2020). Such would include the capacity to inform the right persons of the incident to help them get prepared and equipped to handle the incident. Without competent leadership, the responders are also exposed to extreme threats and the risk of being victims of a major incident (Nickson, 2019). Sound leadership should be prioritized to enforce the maximum utility of resources.

The Civil Contingencies Act (2004) (CCA) defines duties and responsibilities within the provision of civil protection by articulating the roles of the first and second-category responders (Cormacain, 2020). Also, the CCA aids in establishing institution preparation and response to major incidents by defining the emergency, outlining the resources required, and recommending the standards of operations to be utilized in each step (John, 2022). The seizure of emergency services, local authorities, and health services, among other relevant institutions, should be considered in future interventions (Cormacain, 2020). Using the legislation promotes consistency and improved organization of the steps taken to realize the end outcomes.

The Kerslake Report (2018) highlights the use of leadership in managing Manchester Arena to reinforce safety. However, the need to regulate the conflicting interest is important to reconcile the demands by institutions to practice independently, thus compromising collaboration (John, 2022 & Pringle et al., 2021). A major incident often presents an outcome through which extraordinary resources are required to settle the adversities and the damages incurred. This explains why the deployment of fire, ambulance, and police services is an essential step to aid in the provision of adequate professional resources (NWAS, 2022). Further, tactical commanders should provide a plan to facilitate effective communication and resource utilization to maintain order and control within the scene (Nickson, 2019).

The 2022 report by North West Ambulance Service (NWAS) was critical in enforcing sound leadership. However, a post-event analysis by the department indicated that many officers should have been deployed to help triage and manage the evacuation process (NWAS, 2022). The deployment of a few personnel presented a case of limited resource capacity and constraints in actualizing the recovery plans (Nickson, 2019). Such is a crucial identity through which preparation for a major incident should encompass the evaluation of resource requirements. Consistent evaluation should be prioritized for continued improvement in the recovery process and practices to ease the tension of many casualties and provides guidelines on safe alternatives (Lowe, 2020). NWAS, 2022 further recommends increased multiagency cooperation to govern the intensity and complexity of the emergency. Otherwise, faults in realizing the end goal will be realized due to a lack of adequate resources (The Kerslake Report, 2018).

The response plan dictates improved training to harness collaboration while maintaining strong leadership. This includes the interventions from operational procedures and pre-hospital incident commanders (John, 2022). Further, Pringle et al. (2021) believe that training is an important intervention that aligns the professionals, in this case, the emergency responders, to act towards a common goal. This facilitates the communication of predetermined protocols, and operations standards should be communicated across the relevant personnel (Nickson, 2019). The personnel is updated on the recent development of policies, leadership, and protocols that will realize the best outcomes (JESIP, 2021). As a result, learning systems, tools, and best practices to use in subsequent incidents reinforce emergency planning and management.

Declaration of a major incident

Declining a major incident, observed at 2239 about the Manchester arena bombing, ensures public safety by creating awareness of the need to avoid the scene (Pringle et al., 2021). This further prompts the response by relevant government bodies to allocate resources to the scene to manage any crisis that may arise. For instance, the call by Operation Plato for the enforcement and deployment of only equipped firearms and trained officers was important in managing the incident (Craigie et al., 2020). This must be viewed as an opportunity for leadership and increased coordination. However, despite intervention to declare a major incident at the Manchester arena, Lowe’s (2020) report identified that failed communication and joint coordination created another series of concerns. The fact that many victims were children created tension among the family members and friends seeking to rescue them (Bartolucci and Magni, 2023). External other institutions should support a review of Plato protocols concerning declaring a major incident to minimize the risk of further injuries and casualties.


Incorporating JESIP (Joint Emergency Service Interoperability Programme) would have aided in the recovery intentions during the bombing (McGuirk and Schneider, 2018). The agency provides proper guidance on communication, coordination, co-location, a joint understanding of risk, and a shared value of providing a solution (JESIP, 2021). However, implementing the joint association into the incident failed because the Fire and Rescue services were unavailable until two hours after the incident (John, 2022). Poor communication was a major concern given that the North West Fire Control was contacted only three times by a public member, a representative from the fire service, and one from the ambulance service without proper follow-ups (Local Government Association, 2018). The area was zoned as a siege of terrorist attaches, but there lacked evidence of communication demanding the evacuation of people from the region (JESIP, 2021). Therefore, the JESIP should work to provide a clear direction to the relevant multi-agency department through training on the importance of transparent and clear communication regarding the type of responses that should be taken in case a major incident occurs (Mallinson, 20220).

Communication should be a foundation for strong evidence for effective mitigation, preparedness, response, and recovery (Loosemore and Malouf, 2019). Mitigation should include interventions to create awareness of practices that reduce damage, loss, and casualties. Further, preparedness is achieved by communicating the protocols and procedures that should be deployed in case a major incident occurs by setting out a strategic plan for the required responses (Local Government Association, 2018). Finally, communication should be utilized to realize recovery by setting out evacuation and treatment plans.

Examination of the evidence for;

  1. Post-event staff welfare processes

According to the Manchester City Council report, establishing a civil contingencies and resilience unit (CCRU) has a crucial role in enhancing high levels of preparedness in terms of emergencies. This requires understanding the psychological implication of the incident on the welfare of the personnel deployed (Paton, 2019). Cases of post-stress traumatic disorder are common due to the experience of tragic incidences that revolves around evacuating and transferring the casualties to hospitals and morgues. Given the magnitude of the aftermath of the bombing incident, building resilience among the responder is important (Arvanitis, 2019). This includes establishing a counselling session that helps them come to terms with the events of the incidents.

Access to the right equipment and resources reduces the burden of struggling to manage the incident through increased pressure to maintain the quality and efficiency of the protocols established (McGuirk and Schneider, 2018). Deploying the right number of personnel in the incident helps reduce burnout and mental torture to save lives amidst limited resources (Arvanitis, 2019). Handling the intelligence of a post-event analysis is a crucial step toward enforcing the safety of the personnel (Paton, 2019). This includes articulating the possible fallout in the context of cause, risk factors, and solutions to use. Such efforts allow for collaboration by embracing effective training among the personnel to improve their skills and knowledge in dealing with emergencies. Further, integrating technology should be considered an important improvement through which safety is perceived as a development to realize the best interest and outcome for the personnel responding to a major incident (Paton, 2019).

  1. Debriefs and Resilience Strategies

According to the ‘Manchester Arena Inquiry” report, the evidence of “hot debriefs” is an instrumental tool for organizations involved to learn from the event. The use of the questionnaire captures the impression of the individual on the success and flaws within the resources deployed. The Chair of the Greater Manchester Resilience Forum (GMRF) was responsible for setting out principles and scope to govern the Operation Newtown debrief. This is an important step in managing future incidences whereby the gaps identified in the debriefing report would be a priority in subsequent interventions. The incidences of the arena bombing present a major dilemma over addressing the mental turmoil and torture related to the incident (Isba et al., 2018). This is guided by the need to observe critical measures that would promote the execution of proper counseling interventions to help the responders.

The deployment of Lea Vaughan, a paramedic, presented major evidence of the need to address the mental health of the victims, families, and personnel involved in the operation. Vaughan later retired from the profession, likely due to the fallout from the arena events (Dark et al., 2021). Future interventions should prioritize the importance of mental health following a traumatic experience (The Kerslake Report, 2018). This is important because it helps establish protocols that would allow the staff to learn the importance of self-compassion, self-awareness, reframing, and self-care to help them manage the aftermath of the incident. The use of debriefs after a difficult clinical incident creates a compulsion of the importance of reducing burnout and the mental turmoil that may be challenging for professionals yet to develop competent resilience to address the associated risks.


The response to the Manchester Arena Bombing represents a unique scenario for enhanced interventions to improve how agencies respond to emergencies. The effectiveness of joint coordination and collaboration is lacking despite established protocols such as the Civil Contingencies Act, the Declaration of Emergence provision, and agencies such as the NHS and JESIP. The associated professionals need to be trained on the relevant principles that should be used to reinforce multiagency coordination. This would include the demand for enhancing effective communication while each party understands its role and responsibilities. The need for timely responses and efforts to improve promptness in an emergency should be communicated. The intention to achieve a common goal should be made clear across all the multiagency institutions while encouraging a better understanding of what a multiagency corporation means and the efforts required to enforce positive outcomes.


Arvanitis, K., 2019. The ‘Manchester Together Archive’: researching and developing a museum practice of spontaneous memorials. museum and society17(3), pp.510-532.

Bartolucci, A. and Magni, M., 2023. Spontaneous hospitalization in the immediate aftermath of the Manchester Arena bombing. Journal of Contingencies and Crisis Management.

Cormacain, R., 2020. Keeping Covid-19 emergency legislation socially distant from ordinary legislation: principles for the structure of emergency legislation. The Theory and Practice of Legislation8(3), pp.245-265.

Craigie, R.J., Farrelly, P.J., Santos, R., Smith, S.R., Pollard, J.S. and Jones, D.J., 2020. Manchester Arena bombing: lessons learned from a mass casualty incident. BMJ Mil Health166(2), pp.72-75.

Dark, P., Smith, M., Ziman, H., Carley, S. and Lecky, F., 2021. Healthcare system impacts of the 2017 Manchester Arena bombing: evidence from a national trauma registry patient case series and hospital performance data. Emergency medicine journal38(10), pp.746-755.

Hind, D., Allsopp, K., Chitsabesan, P. and French, P., 2021. The psychosocial response to a terrorist attack at Manchester Arena, 2017: a process evaluation. BMC Psychology9(1), pp.1-20.

Isba, R., Roscoe, D. and Davis, N., 2018, November. Potential for schools-focussed long-term rehabilitation of children following complex trauma: learning opportunities following the May 2017 Manchester Arena bombing (APHA 2019 Annual meeting). (2018, accessed 3 June 2020). In APHA’s 2018 Annual Meeting & Expo (Nov. 10-Nov. 14). APHA.

JESIP (2021) JOINT DOCTRINE: The Interoperability Framework [online]. Available from: IL.pdf

Kerslake, R., Deeming, H. and Goodwin, A., 2018. The Kerslake Report: An independent review into the preparedness for, and emergency response to, the Manchester Arena attack on 22 May 2017. Kerslake Arena Review, p.8.

Local Government Association. 2018. The life cycle of an emergency learning from recent experience,

Loosemore, M. and Malouf, N., 2019. Safety training and positive safety attitude formation in the Australian construction industry. Safety Science113, pp.233-243.

Lowe, D., 2020. Manchester Arena Bombings: main lessons that have been learned. Counter IED Report.

Mallinson, T., 2022. The Saunders report into the Manchester arena attack. Journal of Paramedic Practice14(12), pp.490-494.

McGuirk, T. and Schneider, G., 2018. Lessons from the Manchester Arena Bombing–Perspective on the Lord Kerslake Review. RISK MANAGEMENT TODAY28(3), pp.28-31.

Nickson, C., 2019. Crisis Resource Management (CRM).

North West Ambulance Service (NWAS). 2022. Chief’s response to Manchester Arena Inquiry, NHS

Paton, N., 2019. From Grenfell to Manchester Arena: supporting the health of medics on the front line. Occupational Health & Wellbeing71(12), pp.16-19.

Pringle, C., Bailey, M., Bukhari, S., El-Sayed, A., Hughes, S., Josan, V., Ramirez, R. and Kamaly-Asl, I., 2021. Manchester Arena Attack: management of pediatric penetrating brain injuries. British Journal of Neurosurgery35(1), pp.103-111.

Russell, J.S. and de Orellana, P., 2020. Public Communications Leadership:# CrisisComms and the Manchester Arena Attack. The RUSI Journal165(5-6), pp.22-35.

Skryabina, E.A., Betts, N., Reedy, G., Riley, P. and Amlôt, R., 2020. The role of emergency preparedness exercises in response to a mass casualty terrorist incident: a mixed methods study. International journal of disaster risk reduction46, p.101503.

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Staton, A.R., 2020. Evolving Crisis Communication in social media Era: Analysis of Tweets and News Stories of the Manchester Arena Bombing.

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Cuisine D’Amour Business Plan Essay Example For College

There has been a gap in the chain of restaurants serving the finest cuisine in Florida, and in response to this unmet demand, the Cuisine D’Amour restaurant was founded to fill the vacancy. Since the restaurant’s primary focus will be on preparing traditional meals, the business will be classified as one engaged in customer service. However, starting a business is a complex endeavor, as it requires completing several different tasks and processes. The implementation of this plan is essential to laying the groundwork for future business endeavors as well as for the successful launch of the company itself. The strategy addresses a wide range of important legal issues, from the nature of the business to the legal environment in which it operates. More information will be provided that outlines the location, licensing, insurance, and contracts, in addition to other factors that every new business must consider. The one-of-a-kind, high-end restaurant will soon open in Boca Raton, Florida. In addition to offering a unique menu, the restaurant will also provide cutting-edge dining services that are not common in the business.

Legal Form of Business

The restaurant will be established as a Limited Liability Company (LLC). The purpose is to combine the positive aspects of a corporation with those of a partnership. The primary benefit of this setup is the elimination of double taxation from the owners (Kalish, 2018). The owner’s assets are safeguarded by the LLC as well. LLCs are more adaptable than corporations since their “members,” who serve as “shareholders,” can own portions of the business. Profits do not have to be dispersed proportionally like they are in companies, which can be a good or negative thing, depending on your perspective. However, attracting investors may be more challenging when trying to raise capital. Although an LLC may be less bureaucratic to set up than a corporation, a lot of documentation still exists in the formation process. The formation of an LLC is not subject to any legal regulations, but it does require an operating agreement outlining the rules by which the members will run the firm. The owner would serve as CEO, Financial Officer, Accountant, Cashier, Chef, and Marketer under the minimal managerial structure of Cuisine D’Amour. In the registration process, the business will apply for Business registration documentation, a health ministry compliance certificate, and a Florida Department of Revenue tax compliance certificate to meet all the state regulations.

Legal Setting of the Business

Any company interested in conducting business within the state of Florida must fulfill several prerequisites to register successfully. Before Cuisine D’Amour starts its operations in the City of Boca Raton, the conditions listed below must first be satisfied. Before beginning operations, one must ensure that the business complies with all of the following Florida laws and criteria. According to Alonso-Vazquez et al. (2018), the owner is the one who has to register the business and attach both the primary and mailing addresses of the company. If there is more than one owner of the company, the owner is required by the state to provide the Department of State with the full names and addresses of all of the company’s owners. Also, the company will be required to have a general business license or the business tax receipt to fill in its tax.

Concerning the zoning, the company will apply to have it designated as a B-1 zone. This restricts certain uses, which might have a negative impact on the neighborhoods that are next to the property. In this case, the business’s location would be close to major highways to be accessible to consumers who are traveling through transit and serve their needs during their travels. Due to the location of the business in close proximity to both high-end residential areas and traffic routes, it will be able to attract clients who have high levels of disposable income. This will make it possible for the business to maintain a consistent stream of financial resources, which is necessary in order to stay afloat in the sector. Since the company is located in the B-1 zone, it will be obliged to have a fire extinguisher and an effective rubbish collection system to preserve the environment.

Location Requirements

In accordance with the statutes and rules of the state of Florida, the potential business will need to register to engage under a tenancy agreement with the current occupants of the premises on which the business will be based. Then, the agreement and the business’s physical and mailing addresses will be delivered to the state department that oversees the matter. Since there is a larger population as well as a reliable transit system within the surrounding areas, this location is an excellent choice for the business. In addition, Florida’s thriving real estate market is luring large numbers of individuals to relocate to the state from farther north. Old restaurants that have been in the area for more than 30 years have helped develop a reputation for the property, resulting in a reputation that attracts residents interested in trying it out. The location is convenient to the city center and several significant parks and entertainment centers.

The commercial lender will provide the business with the financial support necessary to complete the acquisition of a property located within the selected location. The business will be able to significantly cut the cost of rent if it decides to purchase its property. According to estimations provided by the prospective business, the company will eventually be able to pay back the loan and turn a profit. According to Barrow et al. (2018), serving traditional foods that are both distinctive and sweet is a good way to attract more customers, which will help the business grow. The fact that many customers will come to the restaurant to sample the cuisine is advantageous to the company because it will allow for the expansion of the business and bring more revenue.

Business License Research and Costs

Food service requires several licenses, and every company in the field must adhere to them to conduct business. To begin with, a company license in Florida requires at least $100. The Food and Drug Administration Act, which assures to supervise the safety of meat and egg products, will be the first statute that Cuisine D’Amour complies with. The restaurant will also abide by the 2011 Food Safety Modernization Act, which aims to guarantee that the food provided by restaurants is free from contamination. As a result, the business will ensure that the projected restaurant adheres to the applicable laws before it starts (Authority, 2018). Besides, a strict standard of hygiene is required. Cuisine D’Amour will start operating after all these health compliance requirements have been fulfilled. The total expense of the conformity will be at least $100 for the company to obtain the certification needed to start operating.

Insurance Requirements

In Florida, one of the required company insurance is workers’ compensation insurance. The necessary level of coverage differs according to the nature of the business operations, including those conducted out of state, in the construction industry, or agriculture. In order to meet the requirements for the non-construction sector, which requires a minimum of four employees, the restaurant would qualify. This covers the proprietors of a limited liability company and its members (McKenzie, 2017). A few more insurance alternatives are available, including business liability insurance for business owners and data breach insurance. To secure the safety of the staff members, the company will purchase and maintain insurance coverage for its employees. In this case, the business’s insurance policy will cover the employee’s protection from any harm that might happen while on duty. In addition, the company will contribute to the medical coverage program for the staff. This will ensure that employees have access to healthcare services. This will be easier for the firm to keep its current employees, which will, in turn, help the company run smoothly by avoiding expenses related to staff turnover.

Proprietary Rights

Intellectual property (IP) encompasses anything a business or individual has generated, including innovations, literary works, trademarks, and designs. The law protects different IPs, including trademarks, copyrights, and patents. The brand and any recipes developed by the business are elements of intellectual property that will be protected. The product will be protected to prevent individuals or companies from replicating the business’s cuisine. The company will file an intellectual property application in the Department of State to safeguard its brand name and menu from infringement lawsuits brought by other businesses that might attempt to copy its ideas. The emblems for the company’s brands will be patented by the state’s laws, allowing it to protect the names and menus it will develop throughout its operations. The state of Florida’s hospitality department will patent Cuisine D’Amour’s menus once the business starts operating. In doing so, the company can safeguard its operations and establish itself as the exclusive provider of Cuisine D’Amour and the special menus it has created specifically for its operations.

Employment Laws and Requirements

According to federal laws, there are a lot of work requirements that need to be followed. The Employee Polygraph Protection Act of 1988 states it is unlawful for employers to conduct polygraph examinations as part of the pre-employment screening or at any point throughout an individual’s employment. Workers who put in more than 40 hours of work in a given week are entitled to an increase in their base pay equal to the time and a half under the terms of the Contract Labor Hours and Safety Standards Act. In addition, a declaration of conformity from form WH-347 must be included with the payroll submission. It is against the law to terminate an employee for having wages subject to levy for any debt since this violates the terms of Title II of the Act on Consumer Credit Protection. In addition, the company is committed to adhering to the Civil Rights Act, the Age Discrimination in Employment Act, the Americans with Disabilities Act, and the Equal Pay Act during its operations. The business will comply with The Act on Family and Medical Leave, the Act on Fair Labor Standards, and the Act on National Labor Relations laws (Ivanisevic et al., 2016). Therefore, the company’s ability to comply with these employment rules and regulations will lessen the likelihood of conflict with the relevant authorities about the employment problem.

Purchase Orders and Contracts

In business, pricing arrangements relate to the contract between a contractor and a client that establishes the cost or price of compensation. The restaurant will employ the fixed-price contracts approach in this particular industry. This agreement enables the parties to define the job or service range precisely. This agreement, sometimes referred to as a lump sum contract, is the best since it allows expenses to be lower and gives you control over its scope (Alonso-Vazquez et al., 2019). Federal contracts might not be economical since they set the rules for how dealings with the government must be done. In this case, the company will engage in a contract with parties after taking the project’s cost and scope into account. Besides, when procuring the supplies required for the operation, the company will use the purchase order and contracting models. A purchase order will be employed once there is a one-time commercial transaction; alternatively, the firm will use contracts. These sorts of purchases ensure that the items will be completed on time and are crucial for estimating the duration and scope of the project. As a result, the business will employ purchasing orders and contracts, particularly whether it makes a sizable purchase of products for one purchase or a protracted transaction.

Torts and Crime Protection

There are three types of torts: strict responsibility, negligence, and intentional, which can result in losing revenues, competitive edge, and reputation. Product liability and negligence are among the most concerning issues while discussing cuisine, particularly foreign foods. Cuisine D’Amour must consider the possibility that some pose greater health hazards. In most businesses, customers or workers becoming wounded on the premises due to carelessness might give rise to a lawsuit. Ensuring that the appropriate signs and documentation is included is one method to lessen this hazard. This can be done by signs put around kitchens or bathrooms that may be slippery or for caution on certain food items.

Property and Requirements

The entity will employ some of the hardware or computer systems the owner currently possesses while it prepares to launch its activities as a limited liability business. In this case, business operations will use early-stage equipment like cutlery and automobiles. The owner also intends to repurpose one of the old Boca Raton structures as the company’s shop. This will enable the company to forgo the costs of leasing a shop, allowing the resources to be invested in other areas that need more capital. To conserve money that might have been spent on acquiring such items, the company will also use household computers and laptops as its first assets (McKenzie, 2017). In addition, the company plans on purchasing the land on which it will eventually be built; without a purchase, the company will lease or rent its location. The company will have an adequate option when it starts to buy or lease the property.

UCC Considerations

Various business transactions are covered under the Uniform Commercial Code’s regulations. These agreements may include the sale or lease of products, banking transactions, the utilization of negotiable instruments, the purchase or sale of investment assets, letters of credit, and secure transactions. As a result, the UCC is a body of laws regulating the USA’s corporate environment to bring about consistency. As a result, the business intends to abide by the UCC’s guidelines, which include staying within the market’s acceptable pricing range (Genadinik, 2019). In this case, the business will only charge for its services or undercharge for its goods to boost sales. The firm will also abide by the laws that control the hospitality sector and participate in the industry’s policy-making process to improve other business sectors.

Other Considerations

The firm will enter the market at a slightly lower price than competitors since it is a new entrant and must adhere to the service industry’s UCC. As a result, the company will be able to draw more customers and expand its client base. The firm must consider another marketing approach as it prepares to join the market, which involves interacting with customers on social networking platforms (Genadinik, 2019). By doing so, the firm will be able to connect with a large number of people who will be prospective customers and build a customer base. The company also intends to take compliance with all applicable rules and regulations that govern the industry into account while running its operations.


Cuisine D’Amour endeavors to close the gap and take advantage of the possibility in the food market. The business will be able to expand its client base and profit margin by investigating the traditional cuisine available in this market. The business will be able to achieve its stated aims and objectives by abiding by market norms and regulations. The company will be able to accomplish its aims and objectives by choosing a suitable site and employing the appropriate insurance coverage. The business will also be able to stay afloat if the appropriate torts and crimes are covered, and considering the UCC regulations will aid in establishing the business.


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