Musical Influence In Britain During The Xx Century Writing Sample

British Rock Music is an essential part of Western culture. The need and appreciation for music is evident in the everyday lives of people for it is heard in movies, on television and throughout all forms of audio media. The majority of people also choose to listen to music for pleasure so it is not surprising, considering the bombardment of music one is faced with, that music can be an instrument of social influence and change. Music is a powerful form of communication.

It can be personal, political, opportunistic, and can be self-expressive with therapeutic effects due to the release of emotion. Pop music is an important part of British culture, not just as an expression of Englishness, but as a indicator of the multi-cultural nature of Britain today. The Beatles first arrived on the Liverpool music scene in the early 60’s creating a huge controversial craze among their fans known as Beatle Mania

Great Britain, a place where rock music has been making an impact, also where it has been developing and not only developing in UK, this growth meant the influence that would be on the rock bands around the whole world, because rock splited out and took many ways and forms and combinations, Rock and roll, Metal, Punk,Indie,Pop its the product of the creativity of the music, and it doesn’t end there, there will always be combinations, more and more bunches, bands are always looking for a new own style to define themselves , UK music is such an important element, making music, paralell to america, and europe, british music has always stood out,and been prefered worldwide. What we we will see, is the development of this amazing element of entertainment og our generation, the element of rock, in the music of our times Well, when we talk about British rock, we are going many deacades ago, 50 years has been the time, this Revolution rock has started. Initial attempts to emulate American rock and roll took place in Britain in the mid-1950s, but the terms “rock music” and “rock” usually refer to the music derived from the blues-rock. We should say that rock music was born in america, starting with blues rock,as we have already said but, surely theres a complete change, in music around the world, since rock arrived to Great Britain in 1960s , in these times ocurred the first british invasion. Beatlemania 60’s fisrt british invasion The Beatles themselves were less influenced by blues music than the music of later American genres such as soul and Motown.

Their popular success in Britain in the early 1960s was matched by their new and highly influential emphases on their own song writing, and on technical production values, some of which were shared by other British beat groups. On 7 February 1964, the CBS Evening News with Walter Cronkite ran a story about The Beatles’ United States arrival in which the correspondent said “The British Invasion this time goes by the code name Beatlemania”. [16] A few days later, they appeared on the Ed Sullivan Show. Seventy five percent of Americans watching television that night viewed their appearance thus “launching”[17] the invasion with a massive wave of chart success that would continue until the Beatles broke up in 1970.

Other acts that were part of the “invasion” included The Who, The Kinks, and The Dave Clark Five; This remarked the scene of british music in the world, Rock was the best british product to the world, and was becoming part of british culture for people from those times. 70s Rock and Roll. Psychedellic Rock Psychedelic music is a style of music that is inspired or influenced by psychedelic culture and attempts to replicate and enhance the mind-altering experiences of hallucinogenic drugs. [20] It particularly grew out of blues-rock and progressive folk music and drew on non-Western sources such as Indian music’s ragas and sitars as well as studio effects and long instrumental passages and surreal lyrics.

It emerged during the mid 1960s among progressive folk acts in Britain such as The Incredible String Band and Donovan, as well as in the United States, and rapidly moved into rock and pop music being taken up by acts including the Beatles, The Yardbirds, The Moody Blues, Small Faces, The Move, Traffic, Cream and Pink Floyd. Psychedelic rock bridged the transition from early blues-rock to progressive rock, art rock, experimental rock, hard rock and eventually heavy metal that would become major genres in the 1970s. This is a very important step for the music. And british started it, make the music something experimental, obatining something new. This style is realtede to the Hippie era, love and peace, was only rock, but this experimental music was a bomb to these people. It could make them fly. Heavy metal

With roots in blues-rock and psychedelic rock, the bands that created heavy metal developed a thick, powerful sound, characterised by overt rhythmic basslines, highly amplified distortion, extended guitar solos, emphatic beats, and overall loudness. Heavy metal lyrics and performance styles often incorporated elements of fantasy and science fiction, and are generally associated with masculinity and machismo. [34] The three pioneering heavy metal bands, Led Zeppelin, Black Sabbath, and Deep Purple, were all British and, while gaining little critical acclaim, they and the next generation of metal groups, which included American, Australian and continental bands beside British acts Judas Priest, Motorhead and Rainbow, attracted large audiences and record sales.

Britain was initiating the metal in the world, the power and energy of heavy metal meant the start of a new movement of headbanger, black jackets, long hairs, and the appeareance of agresivity. Punk Rock Punk rock developed between 1974 and 1976, originally in the United States, where it was rooted in garage rock, and other forms of what is now known as protopunk music. [44] The first punk band is usually thought to be the Ramones from 1976. This was taken up in Britain by bands also influenced by the pub rock scene, like the Sex Pistols and The Clash, particularly in London, who became the vanguard of a new musical and cultural movement, blending simple aggressive sounds and lyrics with clothing styles and a variety of anti-authoritarian ideologies. 45] Punk rock bands eschewed the perceived excesses of mainstream 1970s rock, creating fast, hard-edged music, typically with short songs, stripped-down instrumentation, and often political, anti-establishment lyrics. [45] Punk embraced a DIY (do it yourself) ethic, with many bands self-producing their recordings and distributing them through informal channels. 1977 saw punk rock spreading around the world, and it became a major international cultural phenomenon. However, by 1978, the initial impulse had subsided and punk had morphed into the wider and more diverse new wave and post punk movements. Is in britain where punk was born, the original style, the pikes in the hair.

Many young people in UK were from this movement, and were exposing their styles, this extravagant styles made and enourmous influence around the world, the punk style was everywhere, and commonly in young people, rebel teenagers Britpop Britpop emerged from the British independent music scene of the early 1990s and was characterised by bands influenced by British guitar pop music of the 1960s and 1970s. [63] The movement developed as a reaction against various musical and cultural trends in the late 1980s and early 1990s, particularly the grunge phenomenon from the United States. [63] New British groups such as Suede and Blur launched the movement by positioning themselves as opposing musical forces, referencing British guitar music of the past and writing about uniquely British topics and concerns.

These bands were soon joined by others including Oasis, Pulp, Supergrass and Elastica. [63] Britpop groups brought British alternative rock into the mainstream and formed the backbone of a larger British cultural movement called Cool Britannia. [71] Although its more popular bands were able to spread their commercial success overseas, especially to the United States, the movement largely fell apart by the end of the decade. [63] Indie rock 90s and 00s’ Recently British indie rock has experienced a resurgence. Like modern American alternative rock, many British indie bands such as Franz Ferdinand, The Libertines and Bloc Party draw influences from post-punk groups such as Joy Division, Wire, and Gang of Four.

Other prominent independent rock bands in the 2000s include: Editors, The Fratellis, Placebo, Lostprophets, Razorlight, Keane, Kaiser Chiefs, Muse, Kasabian, The Kooks and Arctic Monkeys[81] (the last being the most prominent act to gain their initial fan base through the use of internet social networking). As we can see, british is a worldwide element for the music world of our times, its been influencing bands, and developing the sound ofd guitars and drums, making the word rock be located in th highest point of the mountain we call popular music. discovering new styles for music, discoveringh new cultures. in more tahn 50 years we can see how this this music have been growing.

Water Desalination

The plant has the capacity to supply up to half of Adelaide annual water use from desalination. Reducing reliance on the River Murray and providing additional environmental benefits. Project Director: Milling Kumar The Adelaide Desalination Project (ADAPT) team accomplished to deliver the project’s scope within the original budget of $1. 842 billion and 19 days ahead of the originally approved schedule.

The project’s clear objectives added a definite equines value to the organization AS Water. Furthermore, the project has been conducted with effectively applying all 9 MAMBO knowledge areas. This effort resulted in the delivery of Tap’s exceptional project outcomes. Under the guidance and mentoring of Milling Kumar the team achieved success well under the time frame for the project. Milling Kumar made sure AS Water has been able to achieve an optimum management of project risks by adopting the (Design Build Operate Maintain (DOBB) delivery model.

This contracting methodology was cost effective, with AS Water only paying the fixed lump sum sots of the plant and AS Water retains ownership of the critical water security asset. The DOBB contract model also has early involvement and input from the Operator during the design, procurement and construction phases which has provided vital input to further improve the durability and operability of the plant. Under the DOBB contract model AS Water retains ownership of the asset.

Throughout the course of the project, Milling’s major concern in planning and executing phases was safety. This has been achieved through a continuous focus on safety improvements, lead indicators, including joint monthly safety themes to raise staff awareness of specific safety matters and investment in safety initiatives beyond normal practice including higher level of hand and eye protection. He was a true team leader who used the maximum strength of the team members and shared the credit with all the project team members.

In a ceremony after the completion and success of the project he said, “Building a desalination plant of this caliber and quality is no easy feat, and the leadership team, specialist advisers, and project contractors brought their passion, commitment, and focus to deliver a quality asset. “The award especially economies the project management approach and the ‘one team’ culture, which helped to deliver a very complex project within its original approved budget and 19 days ahead of schedule. We are proud that the project has received recognition from its peers, not only for its outstanding build quality and its environmental and sustainable features, but also for its focus on stakeholder engagement, and the collaborative delivery of the project’s objectives. “We have delivered a reliable, sustainable, and secure water supply for all South Australians and this will ensure there’s enough water for future generations. “

Job Satisfaction Of Staff Repeat Business

Customer service is important to the organization for the following reasons: Effective customer scenic promotes: * Customer Satisfaction * Job satisfaction of staff Repeat Business * Recommendations * Increased Profits * Safe and Secure Environment Poor Customer Service leads to: * Falling of sales * Customer Complaints * Low Staff morale * Reduced Profits For this assignment in Customer Service, the organization have chosen to study is Hollywood Bowl. When I first arrived at Holly. Wood Bowl, my first impressions were that it was situated in a clean, bright area.

The main sign was in very bold and bright colors he Increasing role of Technology in Customer Service Main concept Of this statement is a 24/7 responsibility, and technology can assist in making t effective (we access technology that 24 hours a day, 7 days a week) To say that technology has permeated almost every aspect of life in most developed countries would be an understatement. Computers are continually becoming smaller, more complex, and powerful; we have only started to see the impact that technology will have on shaping the future. Most business in the developed countries is technically depending in some form.

Calculators, cash registers, maintenance equipment, telephones, radios, cellular phones, pagers, computer systems and handheld personal planners are typical examples of technology that we rely upon. We have become a 24/7 society and can communicate at any time and any place. The Call Center or Help Desk Electronic commerce is a new and powerful way to employ technology to conduct business. The growing trend to reduce staff and costs, while maintaining or increasing service effectiveness, necessitates employing technology in addition to people.

In the past, operations that used technology were seen as labor intensive and behind the scenes or “back office” functions. More power Corporate and organizational officers now recognize the attention of such as operations and are pumping billions of dollars into the development, maintenance, and improvement of call center operations. Call centers or help desks are more powerful and complicated than ever before. They also provide more functions than their rather ineffectual predecessors.

The influence is so significant in terms of dollars that the way organizations do business using technology has been labeled electronic commerce (e- commerce). Types of Technology When the call arrived at the call center, a customer service representative would answer, and after obtaining various information, might be able to Andre the customers situation. Today the representatives have a vast amount of technology at their disposal. Some of the typical systems found in call centers nowadays are described in the following sections: 1 .

Electronic mail (E-mail): This form of technology provides an inexpensive, rapid way of communicating with customers in writing worldwide . Electronic mail (e-mail) allows customers to access information via telephone and then, through prompting have the information delivered to them via e-mail. 2. Facsimile Machine (Fax): This machine allows graphics and text messages to be reinserted as electronic signals via telephone lines or from a personal computer equipped with a modem. Information can be sent anywhere in the world in minutes. 3.

Internet call-back: An Internet call-back system allows someone browsing the Internet to click on words or phrases (e. G. , Call me), enter his or her phone number, and continue browsing. 4. Internet Telephony: Internet telephony allows users to have voice communications over the Internet. Although widely discussed in the industry, call center Internet telephony is in its infancy, lacks standards, and in sot currently embraced by consumers. 5. Media Blending: Media blending allows agents to communicate with a customer over a telephone line at the same time information is displayed over the internet to the customer.

As s with internet telephony, this technology has not yet been taken to its fullest potential. 6. Online Information Fulfillment System: An online information fulfillment system allows customers to go to the World Wide Web (WWW), access an organization’s website, and click on desired information. This is one of the fastest-growing customer service technologies. 7. Predictive Dialing System: A reductive dialing system automatically places outgoing calls and delivers incoming calls to the next available agent. This system is often used in outbound (Tell-marketing) operations. . Video: For customers and call centers equipped with video-camera computer hookups, this evolving technology allows customers and agents to interact via the computer. This technology allows customers and agents to see one another during their interactions. 9. Voice Recognition: this relative newcomer to the market is advancing rapidly. The technology is incorporated into a call center’s voice response system. It is typically used by individuals to dictate data directly into a computer, which then converts the spoken words into text.

There are potential applications of voice-recognition systems for all call centers. Advantages of Technology Like anything else related to customer service, technology offers advantages. The following sections briefly review some of the Issues resulting from the use of technology. Organizational issues: Distinctive advantages accrue to organizations that use technology. Through the use Of computer, software, and various telecommunication devices, a company can extent its presence thou physically establishing a business site and without adding staff.

Simply by adding up a website, organizations can become known and develop a worldwide customer base. Information and service can provide on demand to customer. Often, many customers can be served simultaneously through the telephone, fax, and so on. Employee Issues: technology brings many benefits to employees. The greatest benefit is that it frees them from mundane such as taking information and mailing out forms, information, or other materials. These tasks can be done by using fax- on demand, IVR, or inline fulfillment systems.

Technology also allows employees to serve more people in a shorter period of time- and to do it better. The downside for employees is that many organizations see technology as a way to reduce staff costs and overhead related to employees, and they therefore eliminate positions. Customer issues: from a customer standpoint, technology can be a blessing. From the comfort and convenience of a home, office, car, or anywhere a customer may have a telephone or laptop computer, he she can access products and services.

More people than ever have access to the internet and computers. Technology allows a customer to get information, order products, have questions about billing or other matters answered, and access virtually anything she or he wants on the World Wide Web (WWW). Additional Issues: Just as with any system, there are people who will take advantage of it. Technology, especially the internet, has spawned a new era of fraud and manipulation. This is a major concern for customers and can create many challenges for you and your peers when you work in a call center.

The Telephone in Customer Service Main Concept The telephone in the second most important link in customer service. Not all service via technology and specifically the telephone is delivered from a call center. Although many small and medium sized organizations have dedicated customer service professionals to staff their telephones, others do not. In the latter cases, the responsibility for answering the telephone and providing service falls on anyone who is available and hears the telephone ring (administrative assistance, salesperson, drivers, partners, owners, CEO).

Modern businesses rely heavily on the use of telephones to conduct day to day operations and communicate with internal as well as external customers. Effective use of the telephone saves employee time and effort. With this tools, more businesses are setting up inbound (order taking, customer service, information sources) and outbound (telemarketing sales, customer service, customer Surveys) telephone staffs. Through these groups of trained specialist, companies can expand their contact and be more likely to accomplish total customer satisfactions.

Advantages of Telephone customer Service There are many advantages Of Telephone customer Service. Some Of them are stated below: Convenience- sales, information exchange, money election, customer satisfaction surveys, and complaint handling are only a few of the many tasks that can be effectively handled using the telephone and related equipment. Ease of communication- although some countries have more advanced telephone systems and capabilities than others. Economy- face to face visits or sales calls are expensive and can be reduced or eliminated by making contacts over the telephone as opposed to traveling to a customer’s location.

Efficiency- you and your customer can interact without being delayed by writing and responding. Telephone usage is so simple that it s taught to kindergarten and grade school children. Communication Skills for Success You have seen in previous topics about the skills you need in face to face customer service. The same skills apply to providing effective customer service over the telephone, specially the use of vocal quality and listening skills. Your customer can not communicate with or understand you if he or she does not accurately receive your message.

Some communication skills and techniques are mentioned below: . Speak Clearly 2. Limit jargon, slang, and colloquialisms 3. Adjust your volume 4. Speak at a Rate that allows comprehension . Use Voice Inflection 6. Use Correct Grammar Pause Occasionally 7. 8. Smile as you Speak 9. Project a Positive Image and Attitude 10. Wait to speak 11. Listen Activity Tips for Creating a Positive Telephone Image People form an opinion of you and your organization quickly. The message they receive often determines how they interact with you during the conversation and in your future relationship.

Keep in mind that when you answer your organization’s telephone, or call someone else as part of your job, you represent yourself and the organization. 1 . Continually evaluate yourself. 2. Use proper baby posture. 3. Be prepared 4. Speak naturally. 5. Be time conscious. 6. Be proactive with service. 7. Conclude calls professionally. According to Insight Technology Group’s Jim Dick, after studying hundreds of CRM projects, buying technology before you have developed your CRM business goals can lead to disaster. It is a common pitfall.

Plenty of well- meaning companies are confused about why they are buying CRM applications, which stems from not understanding customer loyalty drivers, according to Craig Leashes, group president for North America for Chicago- based Loyalty. Relatively few also take the serious time to understand the equines benefits they derive from the CRM technology solutions. Insure I can lower the time spent on calls, Leashes says, abut how does that help my bottom line? Despite the confusion, or maybe because of it, vast sums of money are being spent attempting to improve customer relationships.

MAR Research predicts the CRM market will exceed $5 billion in 2000, and will grow at 50 percent per year. The Aberdeen Group estimates that in 1999 the CRM market generated $7. 8 billion in revenue from software licenses, integration services, and peripheral and hardware sales. Some analysts forecast the CRM market to grow to $9. Billion by 2002, led by sales automation and customer service software. As the total revenue grows explosively, CRM solutions are also evolving at a manic pace, fueled by the same Internet forces driving the demand for CRM itself.

Vendors that focused on client/server-based sales automation or customer service software are scrambling to embrace business technology. Upstart commerce suppliers are adding relationship management technologies, as it becomes increasingly apparent that online customers aren’t much different from their brick and mortar counterparts. Meanwhile, ERP stalwarts are leveraging their back- office dominance by adding modules for front-office functions like sales and customer service.

While strong vendors are present in certain segments of the CRM market, no one vendor offers a complete, best-of-breed CRM package providing all functions, for all channels, for every industry. One of the myths is that the technology is completed says Julie Fitzpatrick, senior vice president of marketing for Chicago-based loyalty. Companies need to understand how they’re going to do what the technology can’t do, such as having a data model to store information about the relationship – actionable data about the relationship.

The upshot: you’ll probably need to acquire your CRM applications piece by piece out of sheer necessity, although multi- function software suites are a popular choice to get started. To make sense of the bewildering array of vendors, applications, and technologies, start by thinking about the users of the CRM application: Employees this is where client/server-based CRM solutions started in the mid-1 sass, focused on automating internal sales, service, and marketing processes.

Customers If customers want to serve (or sell) themselves via the Web, why not? The flood of business applications is testimony to this hot rend. Partners Often overlooked in the commerce hype, indirect sales channels are still vital. Partner Relationship Management (PRM) applications serve these users. Next, consider the functions or processes involved in the customer relationship lifestyle: Marketing targeting prospects and acquiring new customers through data mining, campaign management and lead distribution.

Sales closing business with effective selling processes, using proposal generators, configurations, knowledge management tools, contact managers, and forecasting aids. Commerce in the Internet age, selling processes should ranchers seamlessly into purchasing transactions, done quickly, conveniently, and at the lowest cost. Service handling post-sales service and support issues with sophisticated call center applications or Web-based customer self-service products. The CRM Solutions Market Map diagram shows both of these dimensions and positions the major application categories.

So, to find a good starting point in vendor selection, think about the most important users and the key functions you need to execute your CRM strategy. Internet customer service, email routing, Web-chat, Web-collaboration, speech-enabled applications, and Computer-Telephony Integration (CIT) can all be found in today’s CRM systems. A well-crafted CRM application strategy should effectively combine all elements into a consistent, pre-integrated architecture to understand customer behavior across all contact channels, using the customer as the starting point, not your internal business processes.

Where did CRM technology get its start? AH Baker, director of product management global call center solutions from Siemens, says call centers are where it all began. You’re providing service to a customer above and beyond what they’re seed to. This is where the whole CRM thing started, he says. Anne Nickering, president of Call Center Coach in Elongating, Connecticut, prefers the terms customer contact centers or customer interaction centers. See the difference?

One is a place to dispose of pesky phone calls, the other is a place to interact with customers and collect important data. Technology will certainly continue to evolve rapidly, but there is one thing that won’t change: people are instrumental for effective CRM. Nickering says the qualities most prized in call center staff today are a focus on customer so that seen,’ice enervates some people are simply born with, an ability to communicate, to hear and transcribe information accurately and to learn quickly. Certain industries have certain specialized needs.

If you’re in financial you should look for an analytical staff, since we can script or prompt, but the rep needs to hear the customers needs and choose to cross-sell or take some other routes, Nickering says. In call center CRM you should also have applications for mining and using the information you capture in a call, Nickering says: if a company doesn’t value that, then they won’t make the investment to get the est. technology, the best person, and the best training. People will continue to be a vital part of customer service, even in the online world.

Many companies want to extend traditional call centers to handle online interactions, according to Jim Speers, president and COO Of CRM vendor Sideward. For example, why not give online customers a “click for help” button that will immediately connect them to a live person via a real-time chat feature? “E-mails are not responsive enough, and most go unanswered anyway. To develop a sticky web site and build customer loyalty, you must vive users an immediate answer,” says Speers. Today customers are looking for more individual attention, more responsiveness, and much more customization.

Customers want, no, demand, great service. They want the information they need when they need it They want suppliers to deliver products wrapped in a superior customer experience. Is your business up to the task? The right applications, if backed by an appropriate CRM strategy and organization support, can help any business succeed in this Customer Era. Contemporary businesses must understand and answer each customers verse wants and needs, and must do so at the lowest cost to be competitive.

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