Root-Cause Analysis And Safety Improvement Plan Essay Example

Introduction:

This study conducts a root-cause analysis (RCA) of an incident involving medicine dispensing in a hospital environment. The goal is to investigate the incident thoroughly, pinpoint the underlying factors that have led to the problem, and create a strategy for enhancing safety supported by evidence. Event description, root cause analysis, evidence-based solutions, improvement plan formulation, and identification of existing organizational resources will all be included in the study and plan(Wanbon et al., 2020). The paper aims to improve patient safety and drug delivery procedures in the selected healthcare environment by analyzing these factors.

Analysis of the Root Cause

The broken-down medication administration error in an emergency clinic setting resulted from various contributing elements, including poor communication, environmental distractions, suboptimal equipment and assets, and human errors(Wanbon et al., 2020). These variables, on the whole, prompted the nurse to administer the wrong medication to the patient, possibly hurt. Perceiving and addressing these root causes are fundamental to keep comparable errors from happening from here on out.

One of the primary elements adding to the error was needing more communication among the endorsing doctor, drug specialist, and nurse. The unintelligible prescription brought about disarray and error in the medication request(Wanbon et al., 2020). Besides, the nurse’s inability to look for an explanation from the doctor or drug specialist exacerbated the issue. Further developing communication channels, for example, using normalized request designs and empowering open exchange, can assist with forestalling mistaken assumptions and upgrade patient well-being.

Environmental distractions likewise assumed a massive part in the error. The boisterous and diverting medication room interfered with the nurse’s fixation and improved the probability of errors(Westbrook, 2021). Laying out assigned calm spaces for medication planning and administration can limit distractions and advance engaged and exact medication administration.

Suboptimal equipment and assets, especially the electronic medication administration record (eMAR) framework, added to the error. The framework needed easy-to-use connection points and security elements to caution the nurse of likely errors or associations(Westbrook, 2021). Upgrading the eMAR framework with worked on advanced notice prompts, drug collaboration cautions, and realistic plans can help nurses settle on informed medication administration choices.

Human variables, like suspicions and weariness, further intensified the error. The nurse’s suspicion that she comprehended the prescription accurately without looking for an explanation was an essential slip-up(Wanbon et al., 2020). Tending to human elements requires a complex methodology, including advancing a culture of twofold checking, giving satisfactory rest periods to medical care experts, and executing procedures to lessen exhaustion.

By recognizing and tending to these root causes, medical services associations can carry out designated intercessions to forestall comparable medication errors. These mediations incorporate carrying out normalized communication conventions, making assigned calm spaces, improving electronic medication frameworks, and advancing a culture of patient well-being and twofold checking(Wanbon et al., 2020). Constant checking, assessment, and staff training are essential to supporting these upgrades and guaranteeing patient security in medication administration.

Application of Evidence-Based Strategies

The literature provides valuable insights into medication administration errors and offers evidence-based strategies to address these safety issues. Interruptions during medication administration have been identified as a significant contributing factor to errors(Keers et al., 2020). Implementing a “protected time” policy can create dedicated and uninterrupted periods for nurses to focus solely on medication-related tasks, reducing the risk of errors.

Barcode medication administration (BCMA) systems are another evidence-based strategy that utilizes barcode technology to verify medication administration at the patient’s bedside(Keers et al., 2020). By ensuring the proper medication is given to the right patient at the right time, BCMA systems minimize the potential for errors and improve medication safety.

Effective communication and collaboration among healthcare team members are crucial. Standardized handoff protocols and electronic health record systems can facilitate clear and open communication, reducing the occurrence of errors and improving information sharing(Keers et al., 2020). Double-checking procedures involving a second qualified healthcare professional to verify medication orders and administration processes independently add an extra layer of safety and accuracy to medication administration.

Healthcare organizations can address medication administration safety issues by applying these evidence-based strategies. Implementing protected time policies and BCMA systems, promoting effective communication, and incorporating double-checking procedures can significantly reduce errors and improve patient safety(Manias et al., 2020). Organizations must adapt these strategies to their specific context and resources to effectively enhance medication administration safety.

Improvement Plan with Evidence-Based and Best-Practice Strategies

Safety Improvement Plan: Enhancing Medication Administration Safety

Actions, Processes, and Professional Development:

Standardization of Medication Administration Procedures: Develop and implement standardized procedures for medication administration, ensuring clear guidelines on dosage calculation, verification processes, and documentation(Manias et al., 2020). Comprehensive training should be provided to all healthcare staff involved in medication administration to ensure adherence to these procedures.

Implementation of Automated Medication Dispensing Systems: Install automated medication dispensing systems throughout healthcare to reduce medication errors. These systems provide accurate medication labeling, barcode scanning, and real-time documentation(Billstein-Leber et al., 2019). Proper training of nurses and healthcare professionals on system use is crucial. Reference: Institute for Safe Medication Practices (ISMP) guidelines on automated dispensing systems.

Medication Reconciliation Process Improvement: Establish a robust medication reconciliation process that includes reconciling medication orders at each transition of care. Implement electronic health record systems to facilitate accurate and seamless medication information transfer (Billstein-Leber et al., 2019). Provide education and training on medication reconciliation. Reference: National Academy of Medicine (NAM) recommendations on medication reconciliation.

Goals and Desired Outcomes:

  1. Reduce medication administration errors by 30% within the first six months.
  2. Improve patient safety by minimizing adverse drug events related to medication errors.
  3. Enhance medication administration efficiency and accuracy.
  4. Increase nurse and healthcare staff confidence in medication administration processes.

Timeline of Development and Implementation:

– Months 1-2: Develop and finalize standardized medication administration procedures. Conduct training sessions for healthcare staff.

– Months 3-4: Evaluate and procure an appropriate automated medication dispensing system.

– Months 5-6: Install and configure the automated medication dispensing system. Provide comprehensive training to staff.

– Months 7-9: Establish medication reconciliation procedures and implement electronic health record systems.

– Months 10-12: Monitor and evaluate the improvement plan’s effectiveness. Make necessary adjustments based on feedback and outcomes.

Existing Organizational Resources

  1. Nursing Staff: The nursing staff plays a crucial role in medication administration and patient safety. Leveraging their expertise and involvement in developing and implementing the improvement plan will enhance its success (Billstein-Leber et al., 2019)s. They can effectively participate in instructional meetings, give criticism, and act as champions for advancing medication security.
  2. Pharmacy Department: Working with the pharmacy department is fundamental for the outcome of the improvement plan(Lt et al., 2021). They can contribute by giving aptitude in medication the board, leading medication surveys, and aiding the execution of computerized medication administering frameworks.
  3. Information Technology (IT) Department: IT is crucial in implementing electronic health record systems and automated medication dispensing systems. Collaborating with them ensures seamless integration, customization, and user training.
  4. Quality Improvement Team: The existing quality improvement team can provide support in monitoring and evaluating the outcomes of the improvement plan(Lt et al., 2021). They can assist in data collection, analysis, and identifying areas for improvement.

Resources Needed for Success:

  1. Financial Resources: Allocating funds for the procurement and implementation of systems and training programs ensures the availability of necessary tools and support.
  2. . Training and Education Resources: Developing comprehensive training programs and educational materials for healthcare staff equips them with the knowledge and skills to adhere to procedures and effectively utilize technology solutions.

Leveraging Existing Resources:

1. Staff Expertise: Tapping into the knowledge and experience of healthcare professionals helps identify challenges, recommend process improvements, and ensure the plan aligns with existing practices(Lt et al., 2021).

2. Quality Improvement Infrastructure: Utilizing existing data collection systems, performance measurement tools, and reporting mechanisms facilitates monitoring and evaluation of outcomes.

3. Collaborative Networks: Collaborating with external organizations and professional associations provides access to best practices, guidelines, and benchmarking opportunities.

By leveraging these existing resources and acquiring the necessary resources, the implementation and outcomes of the improvement plan can be significantly enhanced(Lt et al., 2021). Collaboration, engagement, and allocation of adequate resources contribute to the plan’s success and promote a culture of medication safety.

Conclusion

In conclusion, the root-cause analysis and safety improvement plan provide a roadmap for addressing the identified safety concern in medication administration. The plan includes evidence-based strategies such as standardized procedures, automated medication dispensing systems, medication reconciliation, and double-checking processes. The writing and best practices in the field uphold these techniques.

The objectives of the improvement plan are to decrease medication errors, upgrade patient security, further develop proficiency and exactness in medication administration, and increment staff certainty(Lt et al., 2021). The plan’s timeline outlines the various stages of development, implementation, and evaluation, focusing on gradual and systematic progress.

Existing organizational resources such as nursing staff, the pharmacy department, the information technology department, and the quality improvement team are vital in implementing and sustaining the improvement plan(Lt et al., 2021). Their expertise, collaboration, and involvement ensure a successful implementation and continuous monitoring of outcomes.

To achieve the desired outcomes of the improvement plan, allocate financial resources for technology infrastructure, training programs, and system upgrades. Leveraging existing resources, such as staff expertise and quality improvement infrastructure, will enhance the plan’s effectiveness and sustainability

References

Billstein-Leber, M., Carrillo, J. D., Cassano, A. T., Moline, K., & Robertson, J. J. (2019). ASHP Guidelines on Preventing Medication Errors in Hospitals. American Journal of Health-System Pharmacy75(19), 1493–1517. https://doi.org/10.2146/ajhp170811

Keers, R. N., Williams, S. D., Cooke, J., & Ashcroft, D. M. (2020). Causes of Medication Administration Errors in Hospitals: a Systematic Review of Quantitative and Qualitative Evidence. Drug Safety36(11), 1045–1067. https://doi.org/10.1007/s40264-013-0090-2

Lt, K., Jm, C., & Ms, D. (2021). To Err Is Human: Building a Safer Health System. PubMed. https://pubmed.ncbi.nlm.nih.gov/25077248/

Manias, E., Gerdtz, M., Williams, A., McGuiness, J., & Dooley, M. (2020). Communicating about the management of medications as patients move across transition points of care: an observation and interview study. Journal of Evaluation in Clinical Practice22(5), 635–643. https://doi.org/10.1111/jep.12507

Wanbon, R., Lyder, C., Villeneuve, E., Shalansky, S., Manuel, L., & Harding, M. (2020). Medication Reconciliation Practices in Canadian Emergency Departments: A National Survey. The Canadian Journal of Hospital Pharmacy68(3). https://doi.org/10.4212/cjhp.v68i3.1453

Westbrook, J. I. (2021). Association of Interruptions With an Increased Risk and Severity of Medication Administration Errors. Archives of Internal Medicine170(8), 683. https://doi.org/10.1001/archinternmed.2010.65

Should We Stop Animal Experimentation? Essay Example

Animal experimentation in supporting healthcare and medical investigations has been in use since the historical times of the Greek philosophers Aristotle and Erasistratus. In contemporary societies, most medical researchers have also adopted animal experimentation to check the viability of a drug before it is used in humans to treat various diseases (Clutton, 1933). For instance, the United States kills about 100 million animals yearly in its laboratory experiments. The most commonly used animals are mice, guinea pigs, fish, monkeys, rats, frogs, dogs, rabbits, and birds. Apart from medical testing, these animals have been used in testing various chemicals and cosmetics for human use. The statistics show that many animals are suffering to save human life (Clutton, 1933). In terms of anatomical orientation, humans and animals, despite all being vertebrates, have very distinct physiological processes and may not have a similar genetic orientation to permit animal experimentation for human drugs, cosmetics, and food before use by humans.

Nevertheless, the overreliance on animals for various experiments also infringes on the ecosystem’s biodiversity. An ecosystem is a self-sustaining unit that comprises all kinds of living organisms and non-living components that must interact for the stability of the environment. Every living organism in the environment plays a vital role in transferring energy, environmental cleaning, and controlling crop pests. A clear target on these animals used for experimentation purposes, therefore, puts both the targeted animals and the fundamental biological components into an extinction threat.

Animal experimentation does not allow for informed consent from the side of the animal. Tests that always use humans as their target specimens allow for the signing of informed consent by the human subject before participating in the research. The main reason for signing an informed consent is to inform the participant about the benefits and risks and to offer more education to the subject before participating in the research. The underlying consent is about the ability of the subject to make their own decision on whether to participate or not (Lewejohann et al. 158). Despite all these ethical considerations for humans who participate in medical research, animals do not enjoy the same informed consent treatment before being used in such experiments. Because animals have no knowledge and may not voice their views about the procedure, the researchers exploit them based on their ignorance. However, despite being unable to speak, animals, too, have feelings and express their opinions about their dissenting opinions. They always do this through a change in play and a need for more cooperation. Most of the time, the partakers of these procedures always ignore their feelings.

Animal tests are not 100% accurate on humans, and the drugs that pass the animal test may not perfectly pass the human trial, even in the first trial. Humans and animals have very different body metabolism, anatomy, and physiology. Drugs, just like food, follow the same metabolic pathways. However, humans and animals have different metabolic pathways, which can prevent the drug from meeting its efficacy and toxicity purposes (Galgut 186). The metabolic pathways also rely on the drug dosage used in animals and humans.

In most cases the animal requires a dosage that is too low compared to the human specimen. The low dosage of the animal subject is because of their low weight and height, which are major healthcare factors considered when delivering medication. The data about the success of animal testing and experimentation may fail to predict human success. Researchers must often offer reliable data and provide more research analysis. Moreover, the choice of the animal target used in the experimentation may not express the evolutionary closeness between the animals and the human genealogy. For instance, a drug that works better in mice may not work perfectly on human subjects during the first trial. Ultimately, a failure of the drug to work in humans after a severe animal trial leads to overexploitation of the animals that, at long last, does not positively change the significant health issues being resolved.

Animal experimentation is a cruel act that does not meet the United Nation’s ethical considerations on the right to life for every living organism. Cruelly killing animals by dissecting them to gain access to their internal body organ is an invasive test that laws leave them dead, causing the extinction of such species from the environment (Galgut 186). For instance, using guinea pigs in animal experimentation by international laboratories has made them non-existent in various ecosystems that hunt them for money. The extinction of the guinea pigs from the environment is a cruel order that limits them from reaching their maximum population and enjoying their diversity. Animals also suffer from deliberate cruelty by infecting them with known harmful diseases, including cancerous infections, which they may not recover from in the long run, even after the completion of the research. Moreover, the researchers constantly expose the animals to a very devastating environment, including a controlled environment that does not offer the freedom to express their feelings and even deny them the right to food.

Conclusion

In conclusion, the arguments mentioned in this essay highlight the need to ban animal experimentation by food, drug, and phrenological scientists. Animals cannot talk and make their own decision through informed consent, making it difficult to have a common ground in supporting the use of animals in such scientific research. Lack of informed consent at some point may also lead to a negative result during a drug test since the change in the animal’s emotions before participating in the procedure may also interfere with the body’s immune response to tithe new antigen. In addition, animal testing is cruel and exposes the animals to human exploration. In most cases, the animal is killed and not given a chance to retrieve back their lives and live everyday life. Instead, their lives are made shorter at the expense of human life. Despite this, most of the animal’s anatomical and physiological components are different from the human counterpart, interfering with the animals for negative reasons.

Works Cited

Clutton, R. E. “An anglocentric history of anaesthetics and analgesics in the refinement of animal experiments.” Animals, vol. 10, no. 10, 2020, p. 1933, https://doi.org/10.3390/ani10101933

Galgut, E. “A critique of the cultural defense of animal cruelty.” Journal of Animal Ethics, vol. 9, no. 2, 2019, pp. 184–198, https://doi.org/10.5406/janimalethics.9.2.0184

Lewejohann, L., et al. “Impulse for animal welfare outside the experiment.” Laboratory Animals, vol. 54, no. 2, 2020, pp. 150–158, https://doi.org/10.1177/0023677219891754

Smart Staff Scheduler Writing Sample

1.0 Introduction

SmartStaff Scheduler is an employee scheduling software for businesses of all sizes. Our intuitive and easy-to-use platform helps you optimize your staffing needs without sacrificing time or productivity. With our unique features, organizations can create custom schedules tailored to their business’s specific needs, such as group scheduling and resource management, while providing real-time updates on shift modifications, holiday availability, and more. SmartStaff Scheduler also integrates with payroll systems so employees can get paid accurately faster than ever before. Additionally, we offer predictive analytics tools that help decision-makers improve workforce performance based on individual preferences for shifts and hours worked per week, allowing them to manage resources efficiently and cost-effectively, ensuring they remain successful in the long run.

1.1 Job scopes

As an in-house innovator for SmartStaff Scheduler, my role and responsibilities are to develop innovative and efficient solutions that will improve current processes within the software (Higon, 2016, p 816). This involves brainstorming new ideas, designing prototypes of potential features, working with engineers to create a functional version, and iterating on user feedback until the feature is ready for launch. As well as developing new tools or technologies to serve our customers better. I am also responsible for staying abreast of trends in our industry, such as emerging technology or data analysis techniques so that we can continue to remain competitive in today’s market by identifying what other companies might be doing differently from us – this allows us to stay one step ahead (Chen et al., 2018, p 89). Additionally, I provide thought leadership around how these same technologies could work together holistically across multiple departments while keeping cost-effectiveness at top priority – allowing me to help drive strategic decisions about where resources allocated should go when it comes time for budget planning cycles each year. Ultimately, it’s up to me to ensure productivity within our teams remains high no matter what initiatives have been proposed or adopted recently and ultimately ensure customer satisfaction through successful product releases.

1.2 The New Innovative Product

SmartStaff Scheduler’s newest innovative product is our real-time employee scheduling and conflict resolution tool. This cutting-edge software solution allows for quick and easy scheduling of shifts, resources, vacation time, sick days, or any other relevant information needed to effectively plan out staff needs for upcoming business activities. Our unique feature sets us apart from competitors in the market by providing an instantaneous view into available shift vacancies while also allowing managers to identify potential overlaps between existing assignments, thereby ensuring no conflicts arise before they become a problem.

Additionally, this automated system can generate automatic notifications if modifications need to be made throughout the day—ensuring everyone involved remains up to date on all changes within minutes instead of hours like manual processes require. As well as incorporating predictive analytics into our platform, which will help decision-makers visualize resource utilization performance data based on individual preferences when assigning tasks or duties, making it easier than ever before for employers to make informed decisions about their workforce. With SmartStaff Scheduler’s new employee scheduling and conflict resolution tools, your organization can now ensure efficient operations without sacrificing quality – just what you need in today’s competitive landscape.

SmartStaff Scheduler

1.2.1 Purpose and Design

The purpose of SmartStaff Scheduler’s new employee scheduling and conflict resolution tool is to provide quick, easy, and efficient staffing solutions for businesses of all sizes. Our intuitive design allows for accurate scheduling while also finding potential problems before they become a reality (Batistic et al., 2016, p 579). Predictive analytics are included to provide decision-makers with data-driven insights about resource utilization performance based on individual preferences when assigning tasks or duties across multiple departments – making it easier than ever before for employers to make informed decisions about their workforce. We have designed our software so that it is user-friendly yet highly functional – providing automated notifications if modifications need to be made throughout the day–ensuring everyone involved remains up to date on all changes within minutes instead of hours like manual processes require (Guan & Frenkel, 2018, np). Additionally, we incorporate customizable features such as group scheduling as well as reporting capabilities which allow users to create custom schedules tailored specifically suited towards company policy or particular events, thereby maximizing productivity at minimal cost.

1.2.2 Potential Market and Competitors

SmartStaff Scheduler is a unique product in the industry of employee scheduling and conflict resolution tools. It has the potential to be used by businesses of all sizes, ranging from small start-ups to corporate giants (Scoonthodu & Shetty, 2021, p 257). Our competitors include BambooHR When I Work, and Deputy – three leading providers in this market that provide similar solutions but lack some features available on our platform, such as predictive analytics or an automated notification system for shift modifications made during the day. This allows us to stand out amongst these other products as we are able to focus more time spend on improving customer satisfaction while still delivering stellar results (Badre, 2021, np). We believe with our innovative solution coupled with high-quality customer service offered, SmartStaff Scheduler will become the go-to choice when it comes to finding software for managing resources efficiently at a minimal cost.

PESTEL, Porter Five Forces SWOT, STP Analysis

Porter’s Five Forces:

Threat of New Entrants – Low due to the need for specialized knowledge and experience in developing employee scheduling software.

Bargaining Power of Suppliers – Low since there is a large pool of providers offering similar services, which drives down prices.

Bargaining Power Buyers – Medium, as customers can choose from among several competitors who offer products with comparable features and capabilities, making them an attractive choice for buyers.

Threats Substitutes – Medium, as many companies may find other ways, such as manual processes, to manage their resource utilization needs, but they have limited scalability when compared to automated solutions.

Rivalry Among Existing Competitors- High; this market has intense competition between existing players like BambooHR, When I Work, and Deputy, all vying for a larger share of the customer base.

SWOT Analysis:

Strengths – Predictive analytics tools that allow decision-makers to improve workforce performance based on individual preferences and automated notifications if modifications are needed.

Weaknesses– Limited understanding of our platform within the industry, leading to brand awareness issues and limited resources and expertise when it comes to marketing our services.

Opportunities – Increasing demand for software solutions that can help manage resource utilization more efficiently.

Threats – Increasing competition from existing competitors providing similar products with comparable features and potential for new entrants in the market disrupting prices or introducing innovative solutions which may make us obsolete.

STP:

Segmentation: Businesses of all sizes need efficient employee scheduling and conflict resolution tools.

Targeting: Organizations looking for cost-effective automated processes without sacrificing productivity and those seeking real-time updates on shift modifications, and holiday availability. Positioning – SmartStaff Scheduler is an intuitive yet powerful customer-centric platform that provides cutting-edge technology backed with high-quality service ensuring maximum organizational success.

Competitors such as BambooHR, When I Work, and Deputy offer similar solutions but lack some features available on our platform, such as predictive analytics or an automated notification system for shift modifications – setting us apart from these products.

1.2.3 Potential Revenue, Costs, and Capital Investment

Product sales revenue for SmartStaff Scheduler will be determined by the price strategy, market demand, and sales predictions. Assume an average price of $50 per user license, and you expect to sell 10,000 licenses in the first year based on market research and desired market size. As a result, the potential revenue from product sales in the first year is $500,000.

Costs of Development: The costs of building SmartStaff Scheduler, including software development, testing, and quality assurance, can vary greatly based on the product’s complexity and features. Let’s say the development costs roughly $200,000.

Marketing Expenses: To raise awareness and promote SmartStaff Scheduler, we may want to set aside money for marketing initiatives such as advertising, internet campaigns, content production, and events. Assuming a $50,000 marketing budget for the first year. Moreover, operational expenses include personnel, infrastructure, hosting services, customer support, and maintenance. The first year’s operational costs are roughly $100,000.

Funds from Personal savings, angel investors, and venture money are all possible sources of funding. We will provide $100,000 of your own money to the project. For the loans, if we need more money, we might think about getting a business loan. The amount will be determined by our personal financial demands as well as the terms of the loan arrangement. The loan we may obtain can be for $200,000.00.

2.0 New Innovative Product Conceptual Development

The first step in developing SmartStaff Scheduler’s new innovative product is to fully understand and identify the needs that our customers have when it comes to employee scheduling and conflict resolution. This includes conducting market research, gathering insights from user feedback as well as analyzing industry trends. Once this data has been collected, we can then begin conceptualizing potential features within our software or additional tools and technologies that could serve them better than ever before (Floren et al., 2018, p 411). During this phase, basic designs will be created for what these solutions may look like, along with a list of requirements needed for their integration into a platform – such as hardware specs. After which, development begins by utilizing engineers who help turn wireframes into working models while also ensuring compliance with various laws surrounding customer data protection. QA testing would follow next to ensure product functioning correctly once released onto the market (Krasyuk et al., 2019, p 1). Finally, launch process starts reminding customers about updates made so they are aware of any changes pertinent use case. Lastly, post-launch analysis was conducted to gather performance metrics to determine how successful the release was upon completion of all steps taken.

2.1 Secondary Data

Secondary data can be used to illustrate industry trends and imperatives when it comes to new product development. For example, according to a survey conducted by Software Advice in 2016, 50% of businesses reported that their biggest challenge with employee scheduling was “conflicting availability” (Software Advice Report). This trend indicates an imperative for SmartStaff Scheduler’s new innovative product, the real-time scheduling and conflict resolution tool, which has been designed specifically to tackle this issue head-on. In another survey from the same year, 69 per cent of respondents also indicated that they wanted software solutions which could help them better manage resources while still maintaining cost-effectiveness (Software Advice Report). Again, these highlights need our predictive analytics tools to provide decision-makers insights into resource utilization performance based on individual preferences when assigning tasks or duties across multiple departments, all while keeping budget considerations at top priority (Manzini & Lazzarotti, 2016, p 579).

Lastly, recent reports show rapid growth within the market of automated workforce management solutions due to increasing demand for digital transformation initiatives being implemented by many small medium size companies around the world. Our platform provides the necessary functionality crucial success of these initiatives, thus positioning ourselves well to capitalize on potential short and long-term gains. Ultimately secondary data helps us get a clear picture of larger market needs providing invaluable guidance in developing products that fit the customer base’s desires ensuring successful launches every time.

2.2 New Product Development (NPD)

The new product development process includes initiation, planning, and design phases. During the initiation phase, team members collaborate to determine what products should be developed and how they will meet customer needs by conducting market research and gathering insights from user feedback (Thome et al., 2016, p 2195). The second stage involves building a plan for launching the proposed product, which may include budgeting and cost-estimating milestones and timelines and identifying potential roadblocks or areas of improvement that need to be addressed along the way. Initial wireframes have been created after this decision about designing a new offering. The next step is engineering. Here engineers begin turning designs into functioning models, ensuring compliance with internal standards and safety laws surrounding customer data protection, followed closely by timely QA testing that can guarantee bug-free launches (Gao & Bernard, 2018, p 1545). Before the launch, promotional activities such as advertising campaigns and social media postings help raise awareness about updates which are industrial suite steps that must take to create a successful NPD cycle. Given all the above, mentioned goes without saying the importance of preparation beforehand importance must be overstated for correct execution. These processes ensure marketplace success objectives meet the allocated time frame, ultimately leads higher ROI investments and capital expended, making an ideal situation for both customer provider sides.

2.2.1 Innovation Theories

Product innovation theory refers to a process-oriented approach for developing and managing products through the stages of initiation, planning and design. This can be applied to SmartStaff Scheduler’s new product development cycle by integrating it with our existing team structure in order to ensure successful launches every time (Khan et al., 2021, p 4081). During the initiation phase, key stakeholders will collaborate to determine what types of features should include or exclude the final offering based on market research as well as feedback gathered from customers about desired needs. When done properly, this ensures the target audience is met while also minimizing the amount of resources allocated, thus increasing ROI investing. Once the plan has been established, engineers begin working on turning wireframes into actual functioning models, meeting both internal standards and safeties.

Furthermore, timely QA testing conducted catches any bugs prior to launch itself. Doing so not only spares us with potential embarrassment but also makes sure customers are absolutely satisfied upon receiving their updates. After which promotional activities such as advertising campaigns and social media postings help spread the word to those who might otherwise missed information (Reinhardt et al., 2018, p 268). Finally, post-release analysis is carried out to measure success achieved by return investments made throughout the entire NPD cycle Product Innovation Theory allows companies to manage products more effectively and develop them quickly and efficiently, satisfying ever-changing marketplace needs, thus keeping one step ahead of competition in long run.

2.2.2 New product development process

The new product development process involves steps that help ensure successful launches. The first step is idea generation, where team members collaborate to identify potential concepts for the proposed product by conducting market research, gathering insights from user feedback, and analyzing industry trends (Johnson et al., 2017, p 640). Once ideas have been generated, they are screened using criteria such as customer need or cost-benefit analysis to narrow down which ones should move forward into more extensive testing. This leads into the concept testing stage, where prototypes will be developed around said concept, focusing on improving features while incorporating design elements unique enough to set themselves apart from the competition.

Ultimately, this allows us to gain helpful insight into how customers interact with our products, providing invaluable data regarding decision-making (Bashir et al., 2017, p 176). After the phase is complete, planning begins, which involves budgeting and breaking the timeline determined. Business Analysis then takes place, allowing teams to evaluate the feasibility project based on resources available current external landscape Product development follows closely behind, where engineers work to implement design machines while QA testers guarantee bug-free releases. Test marketing becomes an essential puzzle piece, allowing real-world scenarios to be recreated to measure performance (Venesz et al., 2022, p 24).

Moreover, strategy-driven promotional activities keep customers informed of any updates made within an industrial suite. Finally, commercialization signals the beginning and end stages of the NPD cycle, whereby we begin to monitor and evaluate results and compare them against expectations derived during inception to prepare necessary changes for future endeavours. All above mentioned require considerable preparation and hard work to ensure the process goes smoothly. Always strive for high ROI rewards investments capital expended market.

2.3 Critical success factors for an effective NPD

Regarding the new product development of SmartStaff Scheduler, several critical success factors need to be considered for a successful launch. Firstly, technological viability is critical – meaning the concept and ideas from our team must be created considering current external landscapes (competitors’ products and services) and internal specifications regarding customer data protection (Floren et al., 2018, p 411). This helps validate the idea behind the product making sure we spend resources developing something viable market. Secondly, creating successful, marketable solutions raises more awareness about said offerings – thus helping us build a more extensive base of customers over time without significantly increasing expenses. We do this by investing in advertising campaigns and social media postings to help get the word out. Thirdly commercial viability requires us to ensure that cost-benefit analysis works in favour of remaining competitive prices whilst still providing high-quality service (Dwivedi et al., 2021, p 34).

Lastly, technical documentation needs to be kept up date all times so customers are aware of any modifications made within the industrial suite quickly. Making sure these four essential criteria are fulfilled during the NPD cycle will guarantee effective launches while allowing the company to receive rewards, investments, and capital expended target audience becoming a reality (Salgado et al., 2017, p 140). The steps mentioned above closely lead to success when talking about new innovative offerings such as SmartStaff Scheduler.

3.0 Product Commercialization Process

The commercialization process of a new product is essential in ensuring success, and the same applies to SmartStaff Scheduler’s innovative real-time scheduling and conflict resolution tool. The first step in this process involves conducting market research – gathering insights from user feedback and analyzing industry trends to understand how our competitors are doing things differently from us or which features may need improvement (Budi & Aldianto, 2020, p 47). Once these needs have been identified, prototypes will be created with a focus on improving features while also incorporating design elements unique enough to set itself apart from the competition – again allowing us to gain helpful insight into how customers interact with our products providing invaluable data when comes time decision making. After the prototype has been finalized, it then undergoes the Test Marketing stage, where multiple scenarios recreated test performance levels metrics are measure.

Finally, Commercialization signals the beginning and end stages whole cycle here; promotional activities such as advertising campaigns and social media postings remind customers of updates the industrial suite conducted to get the word out effectively. At the same time, Technical Documentation must be updated and inform you of any changes made within the platform (Norman et al., 2017, p 197). Developing Internal Guidelines helps employees throughout the organization comply with the established requirements and standards. All the steps mentioned above help guarantee successful launches whilst keeping costs minimal. From the perspective provider standpoint, correct execution of these processes leads to higher ROI investments and capital expended.

In contrast, customer-side satisfaction rates remain high, just as both parties ourselves want to see results. Checking the status of each different phase can quickly be done through dashboards, allowing instant updates on progress. That way, the teams involved stay on top of product developments minute while ensuring the launch process goes according to plan.

3.1 Commercialization and Management

The market adoption theory is essential for commercializing the new product SmartStaff Scheduler’s innovative real-time scheduling and conflict resolution tool. The first step in this process involves conducting customer research to understand our target audience’s needs – gathering insights from user feedback and analyzing industry trends which helps us create a segmentation strategy explicitly tailored towards them (Dobrenkov et al., 2017, np) . Once these segments have been identified, prototypes will be made with a focus on improving features while incorporating design elements unique enough to set itself apart from the competition – again allowing us to gain helpful insight into how customers interact with our products providing invaluable data when decision making comes time. After the prototype has been finalized, test marketing begins where multiple scenarios recreated measure performance levels metrics. From there, Promotion and Advertising campaigns were launched to help raise awareness of new offerings. Technical Documentation must keep updated at all times to ensure customers are aware of modifications made within the platform (Malec et al., 2020, p 228).

Moreover, developing Internal Guidelines ensures compliance standards are maintained throughout the organization. Lastly, correct execution of these processes results in higher ROI investments and capital expended, ensuring successful launches, just what both parties’ providers want to see the result. When successfully implemented, proper management strategies are crucial to running the whole process smoothly. That way, teams involved stay top developments minute, ensuring they marketed adequately and reach out to their desired audiences on time, ultimately leading to increased customer satisfaction rates, achievable through adoption theory.

3.2 Furthered Development in the Future

The new product SmartStaff Scheduler’s innovative real-time scheduling and conflict resolution tool can be further developed in the future. Firstly, continued research into customers should be conducted to understand what features may need improvement or which ones they would find most beneficial when using our platform. This helps us create a segmentation strategy tailored to them, ensuring maximum success when launching new offerings (Qamar & Samad, 2022, p 251). Secondly, continual prototyping and testing is essential for validating ideas before releasing them onto the market, as this allows proper debugging operations to occur so that no problems arise once released. Thirdly promotional activities such as advertising campaigns and social media postings help spread the word effectively. At the same time, technical documentation must keep updated to ensure customers are aware of modifications made within the industrial suite. At the same time, developing Internal Guidelines makes sure compliance standards are maintained throughout the organization.

Finally, correct execution of these processes results in higher ROI investments and capital expended, ensuring successful launches, just what both parties’ providers want to see the result. When successfully implemented, proper management strategies are crucial to running the whole process smoothly (Becker & Smidt, 2016, p 149). That way, teams involved stay on top of developments minute, ensuring products marketed properly reach their desired audiences promptly. Ultimately, with knowledge gained from market analysis and dedicated effort exerted during the post-launch phase, further development becomes a reality to improve user satisfaction rates to even greater levels than ever before.

4.0 Personal Learning and Reflection

I gained useful insights and reflections during the theoretical study experience of the new product development process, from idea generation to commercialization, that relate directly to SmartStaff Scheduler’s novel real-time scheduling and dispute resolution application. One crucial takeaway is the significance of conducting thorough market research and understanding client wants. The cornerstone of any successful product is idea development, and it is critical to discover the pain areas and issues that customers encounter. In the case of SmartStaff Scheduler, market research and user feedback revealed a clear need for efficient employee scheduling and conflict resolution tools. This experience has underlined the importance of ongoing customer contact and remaining current on industry changes to ensure that the solution fits their changing demands.

The concept testing phase is also crucial. This process entails developing prototypes and refining the product’s features in response to user feedback. The prototypes for SmartStaff Scheduler were created to address conflicting availability and give predictive insights for resource use. We may acquire significant insights into how customers engage with the product through concept testing and make informed judgments regarding essential modifications and enhancements. This lesson emphasizes the iterative nature of product development as well as the significance of incorporating user feedback throughout the process.

Another essential factor to evaluate is the product’s commercial feasibility. As we move closer to commercialization, conducting a cost-benefit analysis becomes increasingly important. It is critical to ensure that the product’s features fit with market demands while keeping the price competitive. This experience has underscored the importance of balancing cost-effectiveness with high-quality service delivery. The purpose of SmartStaff Scheduler has been to maximize productivity at the lowest possible cost by providing configurable scheduling, automated notifications, and connectivity with payroll systems.

Overall, the theoretical study experience has produced useful insights and learnings that immediately relate to SmartStaff Scheduler’s new solution, from concept inception to commercialization. Each stage of the process adds to the product’s success, from recognizing customer demands and performing market research to refining prototypes based on user feedback and assuring commercial feasibility. Furthermore, the focus on effective marketing and communication methods emphasizes the significance of raising awareness and engaging with the target audience. Applying these lessons to SmartStaff Scheduler will help to build and launch a solution that matches customer needs, offers value, and achieves market success.

5.0 References

Badre, D.P., 2021. HRM practices and their impact on Employee Satisfaction. Available at SSRN 3842550.

Bashir, N., Papamichail, K.N. and Malik, K., 2017. Use of social media applications for supporting new product development processes in multinational corporations. Technological Forecasting and Social Change120, pp.176-183.

Batistič, S., Černe, M., Kaše, R. and Zupic, I., 2016. The role of organizational context in fostering proactive employee behaviour: The interplay between HR system configurations and relational climates. European Management Journal34(5), pp.579-588.

Becker, K. and Smidt, M., 2016. A risk perspective on human resource management: A review and directions for future research. Human Resource Management Review26(2), pp.149-165.

Budi, A.A. and Aldianto, L., 2020. Research and Development–Commercialization Bridge: A Refined Model. The Asian Journal of Technology Management13(1), pp.47-62.

Chen, M.H., Wang, H.Y. and Wang, M.C., 2018. Knowledge sharing, social capital, and financial performance: The perspectives of innovation strategy in technological clusters. Knowledge Management Research & Practice16(1), pp.89-104.

Dobrenkov, V.I., Afonin, Y.A., Gagarinskaya, G.P., Orlova, L.V., Pronina, N.N. and Sabirova, G.T., 2017. Innovative development: International experience of intellectual property commercialization.

Dwivedi, R., Jaffar Karim, F. and Starešinić, B., 2021. Critical success factors of new product development: Evidence from select cases. Business Systems Research: International Journal of the Society for Advancing Innovation and Research in Economy12(1), pp.34-44.

Florén, H., Frishammar, J., Parida, V. and Wincent, J., 2018. Critical success factors in early new product development: a review and a conceptual model. International Entrepreneurship and Management Journal14, pp.411-427.

Florén, H., Frishammar, J., Parida, V. and Wincent, J., 2018. Critical success factors in early new product development: a review and a conceptual model. International Entrepreneurship and Management Journal14, pp.411-427.

Gao, J. and Bernard, A., 2018. An overview of knowledge sharing in new product development. The International Journal of Advanced Manufacturing Technology94, pp.1545-1550.

Guan, X. and Frenkel, S., 2018. How HR practice, work engagement and job crafting influence employee performance. Chinese Management Studies.

Higón, D.A., 2016. In-house versus external basic research and first-to-market innovations. Research Policy45(4), pp.816-829.

Johnson, J.S., Friend, S.B. and Lee, H.S., 2017. Big data facilitation, utilization, and monetization: Exploring the 3Vs in a new product development process. Journal of Product Innovation Management34(5), pp.640-658.

Khan, S.J., Dhir, A., Parida, V. and Papa, A., 2021. Past, present, and future of green product innovation. Business Strategy and the Environment30(8), pp.4081-4106.

Krasyuk, I., Kirillova, T. and Amakhina, S., 2019, October. Marketing concepts development in the digital economic environment. In Proceedings of the 2019 International SPBPU Scientific Conference on Innovations in Digital Economy (pp. 1-6).

Malec, M., Stańczak, L. and Ricketts, B., 2020. Integrated commercialization model of research and development project results. Management Systems in Production Engineering28(4), pp.228-239.

Manzini, R. and Lazzarotti, V., 2016. Intellectual property protection mechanisms in collaborative new product development. R&D Management46(S2), pp.579-595.

Qamar, Y. and Samad, T.A., 2022. Human resource analytics: a review and bibliometric analysis. Personnel Review51(1), pp.251-283.

Reinhardt, R. and Gurtner, S., 2018. The overlooked role of embeddedness in disruptive innovation theory. Technological Forecasting and Social Change132, pp.268-283.

Salgado, E.G., Sanches da Silva, C.E., Mello, C.H.P. and Samaan, M., 2017. Critical success factors for new product development in biotechnology companies. Engineering Management Journal29(3), pp.140-153.

Soonthodu, S. and Shetty, S., 2021. Innovative Technology and Human Resource Management. In Global Challenges and Strategic Disruptors in Asian Businesses and Economies (pp. 257-269). IGI Global.

Thomé, A.M.T., Scavarda, A., Ceryno, P.S. and Remmen, A., 2016. Sustainable new product development: a longitudinal review. Clean Technologies and Environmental Policy18, pp.2195-2208.

Van Norman, G.A. and Eisenkot, R., 2017. Technology transfer: from the research bench to commercialization: part 2: the commercialization process. Basic to Translational Science2(2), pp.197-208.

Venesz, B., Dőry, T. and Raišienė, A.G., 2022. Characteristics of lead users in different stages of the new product development process: a systematic review in the context of open innovation. Journal of Open Innovation: Technology, Market, and Complexity8(1), p.24.