The Road To Literacy And Numeracy For Citizens Essay Example


The concerning records supplied within the article highlight the urgent want for interest in literacy and numeracy problems in schooling. The target set by using ministers to ensure 90% of children acquire the country-wide curriculum preferred in reading, writing, and maths by quitting primary education utilizing 2030 is some distance from reality. The file from the Centre for Social Justice (CSJ) famous that forty one% of year six pupils in England left the number one school in 2022 without assembly of the expected requirements in literacy and maths, representing 275,000 11-year-olds (Guardian News and Media, 2023). This discerns increased by 50,000 because of 2019.

The impact of the pandemic and prolonged durations of misplaced studying has been particularly felt amongst kids from disadvantaged backgrounds, exacerbating the existing attainment hole. With the aid of the speech and verbal exchange charity, I can also show that speaking competencies have declined, with an envisioned 1.5 million kids across the UK stricken by underdeveloped speech and language abilities due to the pandemic.

Teachers worry explicitly about their potential to reverse this decline within the schoolroom, given the current running situations and limited assets. A ballot commissioned using the CSJ well-known shows that the handiest -fifths of primary instructors trust their students will attain expected standards in basic topics (Grunau, 2020). Moreover, teachers inside the maximum disadvantaged regions have lower confidence degrees compared to their counterparts in extra prosperous locations, with just 32% looking forward to their student’s meeting objectives in numeracy and literacy capabilities.

The CSJ requires radical plans and emphasizes the significance of mother and father to reinforce overall performance in fundamental topics (Guardian News and Media, 2023). However, the refusal to employ the Treasury, led by using Rishi Sunak during the summer season of 2020, to aid the post-pandemic catch-up funding advocated by way of a central authority-subsidized review has been pointed out as a limitation to development (Grunau, 2020). A proposed £15bn plan for healing changed into rejected.

As a learner, these revelations have broadened my understanding of the demanding situations faced in literacy and numeracy education. It is evident that traditional literacy and numeracy coaching processes are inadequate, and an extra holistic and inclusive approach is essential. The consequences for me as a future educator are clear: I should embody a comprehensive view of literacy and numeracy, incorporating real-international applications, critical questioning, and virtual literacy. Additionally, I must recognize the significance of addressing the prevailing equity gaps and involving parents as key companions in assisting students’ literacy and numeracy improvement.

To deal with those troubles, I advocate ongoing expert development to enhance my personal literacy, numeracy information, and instructional strategies. This should include exploring modern strategies, such as undertaking-primarily based mastering and technology integration, to interact with college students and foster their literacy and numeracy competencies. I propose collaboration amongst educators, policymakers, mothers, and fathers to expand comprehensive and equitable strategies that prioritize literacy and numeracy training. Additionally, the improved investment must be allotted to offer schools essential sources and help, such as targeted interventions and professional improvement opportunities for instructors.

In conclusion, the article’s data shed light on the pressing need for enhancements in literacy and numeracy education. My engagement in TEAC 1038 has expanded my knowledge of those problems, and I apprehend the implications for my destiny function as an educator. By adopting a holistic approach, fostering vital thinking, and regarding parents as companions, I intend to address the challenges and promote equitable and inclusive literacy and numeracy training for all college students.


Australian Curriculum. (n.d.). Literacy. The Australian Curriculum (Version 8.4).

Grunau, P. (2020). Literacy and numeracy of overeducated and undereducated workers: revisiting the allocation process in the labor market. Education Economics28(4), 403-417.

Guardian News and Media. (2023, February 12). A quarter of a million children enter Secondary School Without Basic Maths and English. The Guardian.

The Role Of Communication In Contemporary Education Free Writing Sample


Life needs connection. It is a hot topic in second language training. Communication comes from communicating, Latin for “to share.” Thus, communication goes beyond sign interpretation. It means everyone in the community values and maintains the communication system. It boosts information collection and processing. Before we could describe “communication,” it was happening. It could be ancient. Since primitive visual messages were etched into rocks or body language, the telephone, television, and the Internet have advanced. Despite numerous theories and notions, communication is sharing information through symbols, signs, or behaviour. The statement applies to all species because they communicate differently. Communication Education shares recent research on communication in official and informal education (Stosic et al., 2020). Theoretical and methodological diversity benefits communication education research. All entries must be rigorous, both theoretically and methodologically. Effective communication allows for open discussion and consensus. Family-school communication could benefit kids. World-spanning communication networks either link or entangle. Traditional landlines, mobile phones, and the Internet have contributed to an indescribable communication revolution. Phones and laptops are now prevalent (Morreale et al., 2017). Digital communication is crucial in modern education by enabling more effective information transmission, fostering cooperation, and increasing student and teacher involvement. The primary purpose of this paper is to find the role of communication in contemporary education, mainly digital communication.

The role of communication

Communication skills are crucial in the classroom. Teachers should keep in constant contact with their classes. When one person conveys information to another through an intermediary, this is called communication. Among the many potential outcomes, Visual communication (including body language and gestures) is using images to convey meaning (Basu et al., 2020). The importance of bringing better communication into classrooms cannot be overstated. Useful information and communication are helpful because they encourage public participation in educational reform programs and help communities and civil society become involved in school-level educational issues. Including underrepresented groups’ perspectives in policy development and service, provision has improved educational service delivery and policy implementation, raised public awareness of educational rights, and increased service utilization (Basu et al., 2020).

Communication and Participatory Decision-Making

The value of communication may vary with one’s level of education. For instance, some forms of expression may be interpreted as offensive in illiterate communities. Therefore, using specific media raises the risk of excluding particular populations from decision-making. Those who can read and write and find their way around various resources will find it much easier to get their point across to others. Broadcast programming written and produced with universal appeal reaches more people, but all forms of expression should be respected. Many books and articles discuss effective methods of communication. Examples of this communication engagement include academic-political discussions, civil-society advocacy, public-policy participation, and communications-for-development initiatives (Basu et al., 2020). Communication technology advancements have been given a different priority in education than in other fields.

User Involvement and Communication Integration

In contrast, many practical perspectives can be gleaned from the broader literature and included in the analysis presented here. Communications must be integrated into institutional systems and structures, as well as project designs and programs, research must be distributed in ways tailored to the intended audience’s needs, and communications must be conducted to encourage greater user participation. These requirements include making communication spaces available so that various perspectives can be heard and services can be modified to meet the needs of all users (Belonovskaya et al., 2020).

Remember that the next generation will also be affected by new technologies. Therefore, continuing learning is essential for everyone. For lecturers at a university, for instance, continuing education is essential for staying current in the increasingly digitalized field of education (Belonovskaya et al., 2020). According to some researchers, a specialist’s professional and personal growth hinges on their degree of autonomy, which includes the following traits and processes: self-awareness in the form of an understanding of one’s strengths, weaknesses, opportunities, and threats; self-esteem as an assessment of one’s value and worth; autonomy in the form of the ability to organize one’s learning, evaluation, and adjustment of operations; and self-governance, or the ability to make decisions and set priorities without external (Ratheeswari, 2018).

Empowering Students in the Digital Age

In today’s information society, engaging in independent cognitive activity, typically learned during a university degree, is an essential life skill. All of those, as mentioned above, digitalization-related social changes in the sphere of education have an impact on the student’s ultimate educational needs. One definition of an educational request is a student’s demonstrated need for a specific course of study. At the same time, another defines it as a student’s expressed hope for a specific educational setting or a broad educational landscape (Ratheeswari, 2018). The digital information and educational environment can substantially aid students in acquiring the skills necessary to succeed in today’s world. The University’s instructional service in today’s information age entails making available to students a vast trove of well-organized multimedia knowledge that is both searchable and user-friendly, presenting multiple angles from which to approach a subject (Ratheeswari, 2018). Therefore, the University’s instructional offerings encompass more than just the dissemination of information in the form of lecture notes and suggested readings.

The Role of Student Accounts in Improving Engagement and Usability of Online Learning Environments

Student accounts are crucial to the success of any learning and teaching ecosystem because they provide individuals with a private, secure online area to which they have varying degrees of access, depending on their role within the University. When students have a say in their study materials, they are more motivated to put in the time and effort necessary to succeed. Information availability, motivation, and two-way communication were the primary foci of the study’s research on student accounts. Two groups of people completed the activities for the study on their own time and with their credentials. Students who did not log in at least once each month were disqualified. Approximately two-thirds of these kids could be located. People with personal accounts but rarely used them made up the second group. They only came in once every few weeks, if at all. We could only track down 31% of these kids (Ratheeswari, 2018). A new set of questions was posed to them. Two groups of students were surveyed: those interested in using their accounts more frequently and those who were not. The former acted as usage experts, providing feedback, identifying issues, and suggesting improvements to the personal account. Having customers share their login habits gave us insight into what was most important to them. Everyone who took part in this study used their accounts regularly. They accounted for 69% of all respondents. It turned out that practically everyone did some research using their accounts (Ratheeswari, 2018). Only 10% of users complete all of the profile data, and only 4.5 % regularly use their profile as a primary means of contact. These results suggest, among other things, tailoring the personal account’s information unit to students’ requirements during its design. The fundamental purpose of digital communication in the classroom is to inform students. Therefore, any new incentives for engagement should keep this in mind. Submitting a portfolio for scholarships, university contests, or a potential job might motivate one to see the project through to completion (Stosic et al., 2020).

According to our survey results, 81% of active customers are happy with the speed of their accounts (Belonovskaya et al., 2020). The remaining 19% of users can be unhappy because of their Internet connection or mobile device speed (Belonovskaya et al., 2020). Increasing output is not a high priority for the government because the current rate is sufficient. Only users who have logged into their accounts to view the schedule have selected whether or not this time works for them. Of the students who actively contributed to the section, 62% were satisfied with the results (Morreale et al., 2017). Those who said they never or rarely came here (19%) were subtracted from the total. Considering that this is one of the most-viewed parts of the student profile (81% of all views), it is clear that resolving the scheduling issue is crucial. Therefore, more is needed to evaluate the plan’s practicability (Belonovskaya et al., 2020).

Visual or auditory communication is important. It promotes public participation in educational reform projects, improves policymaking, raises educational rights knowledge, and empowers underprivileged groups. Communication is essential, yet illiterate communities may need help communicating. Educators should use targeted communication approaches to engage target communities in academic-politician interaction, civil society advocacy, and public policy engagement (Morreale et al., 2017). University communication helps tailor services to all users.

In conclusion, lifelong learning requires institutional communication, research dissemination, and user interaction. Lecturers need self-awareness, self-esteem, autonomy, and self-governance. Digitalization-related societal developments in education affect students’ educational needs. Therefore, the University’s instructional offerings should provide searchable and user-friendly multimedia knowledge. Any learning and teaching ecosystem needs student accounts to provide a safe, private online space. The researcher studied information, motivation, and two-way communication in student accounts. Students who often used their accounts were more motivated and engaged in research. 69% of students accessed their accounts regularly, indicating a strong relationship. Students should emphasize university communication since just 10% complete profile data and 4.5% use it as their primary contact mode. Scholarships, prizes, and career portfolios drive pupils. Since 62% of active customers are happy, scheduling concerns must be resolved.


Basu, S., & Malik, R. (2020). Role Of Information And Communication Technology In Education. Ilkogretim Online, 19(1), 845-851.

Belonovskaya, I. D., Matvievskaya, E. G., Saitbaeva, E. R., Ksenofontova, A. N., Usmanov, S. M., Zatsepina, M. B., & Bakshaeva, E. V. (2020). Digital Communication in Educational Process: Development Trends and New Opportunities. Online Journal of Communication and Media Technologies10(2).

Morreale, S. P., Valenzano, J. M., & Bauer, J. A. (2017). Why communication education is essential: A third study on the centrality of the discipline’s content and pedagogy. Communication Education66(4), 402-422.

Ratheeswari, K. (2018). Information communication technology in education. Journal of Applied and Advanced Research, 3(1), 45-47.

Stosic, L., Dermendzhieva, S., & Tomczyk, L. (2020). Information and Communication Technologies as a Source of Education. World Journal on Educational Technology: Current Issues12(2), 128-135.

The Role Of Service Quality In Customer Satisfaction In The Hotel Industry Sample College Essay


Problem Statement

Service quality can be defined as the discrepancy between a customer’s perception and expectation of service (Namin, 2017). In order to gain a competitive advantage, businesses continually seek innovative ways to provide high-quality services and differentiate themselves. With increasing global competition in the hotel industry, businesses aim to expand their markets and raise customer expectations through technological advancements and globalization. Consequently, it becomes imperative for firms to prioritize customer satisfaction, which is significantly influenced by service quality (Uzir et al., 2021).

Practical Rationale

Service quality plays a pivotal role in predicting customer satisfaction, making it crucial for the hotel industry to focus on delivering exceptional service that aligns with customers’ perceived quality elements (Lu et al., 2015). This emphasis on service quality from the customer’s perspective is a vital determinant of performance in the tourism and hotel sectors. Researchers and professionals in various service industries, including tourism and hotels, have shown great interest in measuring service quality and evaluating its impact on consumer satisfaction.

Theoretical Rationale

The relationship between service quality and customer satisfaction has been extensively explored in theoretical and empirical research across multiple industries, such as online banking, retail, and services. Several frameworks, including LODGSERV, LQI, SERVQUAL, and HOLSERV, have been developed to assess hotel, lodging, and hospitality service quality (Minh et al., 2015). Numerous studies have utilized these scales to evaluate customers’ perceptions of hotel service quality. This study specifically focuses on the five dimensions of SERVQUAL, namely tangibility, responsiveness, dependability, assurance, and empathy, which assess service quality before and after consumption.

Research Method


Convenience sampling was employed to select an appropriate sample for this research. Although convenience sampling is a commonly used non-probabilistic sampling method, its application should be cautiously approached. In this study, convenience sampling involved selecting respondents conveniently available to the researcher, such as students who frequently visit restaurants. Three respondents were selected based on convenience by asking students who had dined at restaurants about their satisfaction with the service quality. There was no intentional pattern in the selection process.

Data Collection Technique

In this study, interviews were conducted to gather information from the participants. Interviews are a qualitative research technique that involves posing questions to collect data. The interviewer interacts with two or more individuals, seeking to understand their experiences, perceptions, opinions, or motivations. To ensure a successful research interview, the interviewer must establish a trusting rapport with the interviewee(s). Three interview formats, structured, semi-structured, and unstructured, are commonly used in qualitative research (Adhabi & Anozie, 2017). Structured interviews follow a predetermined list of questions, enhancing data validity and reliability but potentially limiting interviewee responses. Unstructured interviews lack predetermined questions but have a planned list of topics to cover, allowing greater flexibility at the expense of data reliability (Wilson, 2013). Semi-structured interviews balance structure and flexibility, making them a popular choice. For this study, semi-structured interviews were employed, allowing the interviewer to ask prepared questions and explore topics in various ways with different interviewees, thus enhancing adaptability, response quality, and data dependability.

Analytical Technique

Data analysis is a crucial step in conducting credible qualitative research. The qualitative researcher’s ability to comprehend, articulate, and interpret experiences and perceptions is vital in elucidating meaning within specific situations and contexts (Thorne, 2016). Consequently, the qualitative researcher is often referred to as the research instrument. In this study, a thematic analysis was chosen to understand the gathered data. This approach involves identifying patterns or themes in qualitative data and is considered the fundamental technique for learning in qualitative research (Vaismoradi et al., 2013). Notably, this method offers the advantage of being a technique rather than a rigid methodology, making it conducive to learning and teaching (Talan et al., 2020). Unlike many qualitative techniques, thematic analysis is not bound by a specific theoretical or epistemological stance, providing flexibility that is particularly beneficial in educational settings. Given the variety of learning and teaching activities, this flexibility proves advantageous. The primary purpose of thematic analysis is to identify significant or intriguing patterns, referred to as themes, in the data and subsequently utilize these themes to discuss the study or support key points. According to Braun & Clarke (2022), it is important to note that a robust thematic analysis goes beyond mere data summarization; it involves comprehensive explanation and clarification. A common mistake is to use the primary interview questions as themes, which often indicates a failure to analyze the data adequately (Kiger & Varpio, 2020).

Measures of reliability

Consistency plays a crucial role in ensuring the reliability of qualitative research. By maintaining a consistent approach and epistemological framework, researchers can generate comparable data regarding their ontological nature, even though they may vary in richness and contextual nuances within similar dimensions (Ozuem et al., 2022). While qualitative research allows for a certain degree of variability in outcomes, enhancing the dependability of the research process and findings is important. Five methods were suggested to improve the dependability of the qualitative research: refutational analysis, continual data comparison, extensive data utilization, the inclusion of aberrant instances, and the use of tables. Researchers should perform refutational analysis, constantly comparing and contrasting the data collected from various sources. This process, known as triangulation, helps ensure the accuracy of the data in terms of its form and context (Abdalla et al., 2018). Additionally, researchers should strive to make the scope and analysis of the data as comprehensive as possible, considering quantitative characteristics if feasible.

In summary, as Noble & Smith (2015) described, maintaining consistency in qualitative research is essential for establishing dependability. Employing methods such as refutational analysis, continual data comparison, extensive data utilization, including aberrant instances, and using tables can enhance the reliability of the research process and findings. Rose & Johnson (2020) added that researchers should also engage in triangulation to verify the accuracy of the data and strive for comprehensive analysis incorporating quantitative aspects when appropriate.


Abdalla, M. M., Oliveira, L. G. L., Azevedo, C. E. F., & Gonzalez, R. K. (2018). Quality in qualitative organizational research: Types of triangulation as a methodological alternative. Administração: ensino e pesquisa, 19(1).

Adhabi, E., & Anozie, C. B. (2017). Literature review for the type of interview in qualitative research. International Journal of Education, 9(3), 86-97.

Braun, V., & Clarke, V. (2022). Conceptual and design thinking for thematic analysis. Qualitative Psychology, 9(1), 3.

Kiger, M. E., & Varpio, L. (2020). Thematic analysis of qualitative data: AMEE Guide No. 131. Medical teacher, 42(8), 846-854.

Lu, C., Berchoux, C., Marek, M. W., & Chen, B. (2015). Service quality and customer satisfaction: qualitative research implications for luxury hotels. International Journal of Culture, Tourism, and Hospitality Research, 9(2), 168-182.

Minh, N. H., Ha, N. T., Anh, P. C., & Matsui, Y. (2015). Service quality and customer satisfaction: A case study of hotel industry in Vietnam. Asian Social Science, 11(10), 73.

Namin, A. (2017). Revisiting customers’ perception of service quality in fast food restaurants. Journal of Retailing and Consumer Services, pp. 34, 70–81.

Noble, H., & Smith, J. (2015). Issues of validity and reliability in qualitative research. Evidence-based nursing, 18(2), 34–35.

Ozuem, W., Willis, M., & Howell, K. (2022). Thematic analysis without paradox: sensemaking and context. Qualitative Market Research: An International Journal.

Rose, J., & Johnson, C. W. (2020). Contextualizing reliability and validity in qualitative research: Toward more rigorous and trustworthy qualitative social science in leisure research. Journal of leisure research, 51(4), 432–451.

Talan, T., Doğan, Y., & Batdı, V. (2020). The efficiency of digital and non-digital educational games: A comparative meta-analysis and a meta-thematic analysis. Journal of Research on Technology in Education, 52(4), 474-514.

Thorne, S. (2016). Interpretive description: Qualitative research for applied practice. Routledge.

Uzir, M. U. H., Al Halbusi, H., Thurasamy, R., Hock, R. L. T., Aljaberi, M. A., Hasan, N., & Hamid, M. (2021). The effects of service quality, perceived value and trust in-home delivery service personnel on customer satisfaction: Evidence from a developing country. Journal of Retailing and Consumer Services, 63, 102721.

Wilson, C. (2013). Interview techniques for UX practitioners: A user-centered design method. Newnes.

Vaismoradi, M., Turunen, H., & Bondas, T. (2013). Content analysis and thematic analysis: Implications for conducting a qualitative descriptive study. Nursing & health sciences, 15(3), 398-405.