The Stakeholders Are The People Operations Of The Call Center Sample College Essay

The stakeholders are the people that are involved in the day to day operations of the call center, either directly or indirectly: The people who do the work (Agents) The people who manage the Agents (Supervisors) The people who are affected by the output of the Agents (Callers) The people who will benefit in some way from the work of the Agents (Fenders) Requirements Collection The following questions to be asked of potential users are formulated to assist in collecting requirements: Would you like having the option to personalize the interface?

Do you foresee any risks involved with using the dashboard? Which platform would you prefer to use for the dashboard (Word, Excel)? What would be the best way for you to learn the interface? What would be the most important information to include in the interface? Where would you like to see that information? Do you have any suggestions for the dashboard? Requirements Document Functional requirements The interface will allow agents and supervisors to work together and solve problems as a team and to make important customer service decisions in real mime.

Additionally, call center agents will have the ability to see, share, and compare their performance statistics against those of their coworkers. Information requirements This is the information needed to carry out various functions; this would be the input and any specific formats that the system may require. It should also define any outputs that may be required by the stakeholders, current goals and trends, company issues, call volumes, and/or inventory. Hardware requirements This lists the exact hardware that will be required in order to utilize the interface.

The dashboard is a simple interface that can be used on just about any computer running Windows or MAC SO. It will also require access to the internet and a power source. Inputs/Outputs This lists any input or output the system will require and what the output should be. The interface will not require much, if any, input from the user. Output will display statistics and transactions on a spreadsheet or plain paper. Constraints This details any constraints on the system, whether financial, physical, or time- based issues: The interface should not distract operations and/or tasks

The interface should be user friendly The interface should be pleasing to the eyes, using different colors, graphs, charts, and/or text The interface should work on all major browsers and platforms The interface should be accessible to all stakeholders and call center employees The interface should be completed and ready for use in a reasonable period of time Conclusion In the past supervisors and managers would spend too much valuable time reviewing and analyzing hundreds of pages of reports and information.

This interface will be a one page summary of information analysis; an overview of he call center’s most valuable and useful information that is easy for anyone to read and interpret without hours of complicated and all inclusive training. This allows each user to see the level of detail they to meet their goals.

The design for this interface will be based solely on input from the users and stakeholders and completely customizable to suit their needs. The idea of implementing the dashboard is to promote organization and efficiency within the call center. It also stimulates a sort of competition between agents, inspiring them to do their best and work their hardest for the good of the company.

Aristotle Vs Darwin Research Paper The

Aristotle Vs. Darwin Essay, Research Paper

The demand to understand organisms has been a much sought end of scientific discipline since its birth as biological science. History shows Aristotle and Charles Darwin as two of the most powerful life scientists of all clip. Aristotle s teleological method was supported widely for over 2,000 old ages. One scientist comments that the Aristotelian teleology “has been the shade, the unexplained enigma which has haunted biological science through its whole history” ( Ayala, 10 ) . If Aristotle s attack has frightened biological science, so Darwin, who really nicknamed himself the “Devils Chaplain,” and his thought of natural choice has virtually dissected Aristotle s shade. While Aristotle explained biological science through a program and a intent, Darwin debated that entropy and pandemonium are responsible for the organic universe as we know it. Guiseppe Montalenti, an Italian geneticist and philosopher of biological science, wrote that Darwin s thoughts were a rebellion against thought in the Aristotelian-scholastic manner ( Ayala, 4 ) . In order to understand how Darwinism can be considered a rebellion against Aristotle, we must first inspect Aristotle s thoughts and ideas about biological science.

Aristotle used teleology to explicate the harmoniousness and concluding consequences of the Earth. Teleology is the survey of the intent of nature. Aristotle believed that scientists should follow the program adopted by mathematicians in their presentations of uranology, and after weighing the phenomena presented by animate beings, and their several parts, follow accordingly to understand the causes and the terminal consequences. Using this method, Aristotle constructed causes for organic structure parts and procedures of the human organic structure, such as assorted types of dentition. Aristotle elucidated on this subject: “When we have ascertained the thing s being we inquire as to its nature when we know the fact we ask the ground” ( Evans, 82 ) .

Despite Aristotle s frequent teleological accounts, he did warn against teleology taking to misunderstandings of facts. In a short authorship on the reproduction of bees in Generation of Animals, Aristotle was troubled that there were deficient observations on the topic, and warns that his theory is dependent on facts back uping the theory. One 20th century life scientist believes that Aristotle did non frequently plenty follow his ain advice. Ayala printed that Aristotle s “mistake was non that he used teleological accounts in biological science, but that he extended the construct of teleology to the inanimate world.” ( 56 )

Some life scientists say Aristotle used teleology so frequently because order and intent, both in the existence and life, were vastly of import to him. Aristotle thought it was both pathetic and impossible that opportunity, which is non linked with order, could be used to explicate happenings in biological science. In one of his Hagiographas, he criticized Empedocles for the usage of opportunity to depict biological science. Aristotle believed that Empedocles, so, was in mistake when he said that many of the characters presented by animate beings were merely the consequences of incidental happenings during their evolutionary growing.

As a vitalist, Aristotle s doctrine besides had a powerful influence on what he wrote. His beliefs are described in On the Soul and On the Generation of Animals. These ideas can be epitomized into four chief countries of Aristotle s vitalistic belief:

1. He connects the life of an being with its mind.

2. He finds purposefulness and organic integrity as the most important subdivisions of vitalism.

3. He debates that the full organic structure, instead than the parts, should be taken into history.

4. He emphasizes the psyche as the concluding end.

Looking at these four traditions, it is non flooring that Aristotle thought that individual limbs, such as an arm, was a good description of beings. This could be compared to a house being called bricks and howitzer. Rather than concentrate on single variableness and single pieces, Aristotle believed that it was proper to concentrate on the “concluding cause” of the full entity. Aristotle accepted that the “soul” was likely the concluding cause, and his Partss of Animals says “now it may be that the signifier of any living animal is soul, or some portion of psyche, or something that involves psyche.

Aristotle s thoughts and traditions continued on their way long after his physical shell passed off. In the 12th and thirteenth century, Aristotle s doctrine was re-founded and incorporated into Christian doctrine by St. Thomas Aquinas. During the Renaissance, when the Earth was discovered to no longer be the centre of the existence, Aristotle s astronomical systems broke down, but his biological theories remained integral. This does non intend all people accepted Aristotle s theories during the Renaissance, nevertheless. One philosopher from the 20th century, Mayr, accuses Aristotle s teleology of the non-organic universe for the defense of Aristotle by Descartes and Bacon. Both of these work forces criticized “the being of a form-giving, finalistic rule in the existence” and believed this rejection demanded the remotion of all teleological utilizations even biology ( Mayr, 38 ) .

Scientists were forced to look over the construct of populating things once more when clip was discovered in the eighteenth century. With the exclusion of Heraclitus and Lucretius, most scientists had described a inactive universe. Once Buffon remade the geological construction of the Earth, and set it into a series of phases, all scientists were forced to account for this new information that the universe was much older than originally thought. This formed the field of Paleontology. The information gained from palaeontology and the “new” geology was necessary to the evolutionary statement. Deists, nevertheless, created another account for the creative activity of the universe; God created the universe and so gave it a set of Torahs that guided the universe into flawlessness ( Mayr, 57 ) .

The usage of natural divinity helped stabilise faith. By the mid 1850 s, the scientific disciplines of psychics and chemical science were used to explicate the unknown forces, such as gravitation, that were antecedently associated with faith. The general population still felt safe with their beliefs because they agreed to the above freethinker account of the history of the Earth and because biological maps were continually explained in concurrence with a Godhead. Theology in the English Protestant Church was documented through “Natural Theology,” the “presentation of the goodness of God by the contemplation of nature and the benevolent ruse which seemed everyplace to show” ( Burrow, 17 ) . The church at this clip, of the Victorian Era, was really ruling. The Christian heritage was booming in this era of ordinance and intent.

The lone discord from the severe Victorian Era was from a adult male named Lamarck. In 1809 he published Philosophie Zoolique, in which he intended to turn out that organic constructions gave rise to extra variety meats when needed and that these new variety meats were passed onto their offspring ( Ayala, 9 ) . Lamarck s hypothesis of development embodied the two chief criterions to include: 1 ) there is an built-in thrust towards advancement; and 2 ) that there is a birthright of traits that are acquired features ( Simpson, 266 ) .

For some ground, the survey of natural history became vastly popular in the early 19th century. Exploring nature was seen as a manner to research God and natural divinity. Because such geographic expedition was easy to carry through, unlike uranology ( which required mathematics ) things like trees and birds were studied by common common people every bit good as scientists. This popularity was proven when the initial 1,250 transcripts of Darwin s Origin of the Species sold out in one twenty-four hours ( Burrow, 19 ) .

Charles Darwin was one of history s most knowing life scientists and ranks with some of

the greatest rational heroes of world ( Simpson, 268 ) . After several calling alterations, Darwin became a naturalist. In 1831, he began a place as a naturalist on the H.M.S. Beagle, an geographic expedition vas that needed a naturalist to maintain a record of the ship s biological finds ( Moore, 9 ) . When Darwin began this trip, he shared the popular belief that every being was created to accommodate its environment and that there was order and harmoniousness in nature. When Darwin returned to England five old ages subsequently, he still believed there was harmoniousness in nature but now doubted in perfect version. Alternatively, he believed in transubstantiation of the species ( each species is a descendant of an earlier species and that the traits are inherited ) ( Moore, 10 ) .

Darwin s metabolism occurred during a clip when many naturalists were get downing to reject the teleological attack to explicating biological forms. One life scientist, Sir Thomas Henry Huxley, felt the renewed review of development was traveling to be the extinction of teleology. Huxley said, “The philosophy of development is the most formidable opposition of all the common and courser signifiers of Teleology The Teleology which supposes that the oculus, such as we see it in adult male or one of the higher craniate, was made with the precise construction it exhibits, for the intent of enabling the animate beings which possesses it to see, has doubtless received its decease blow” ( Ayala, 228 ) .

Darwin realized that with the teleological attack reverse to his positions, he should try to cast uncertainty on the thoughts of a fixed relationship between an being and its environment. One illustration of Darwin s powerful arguments against teleology includes winged yet flight-less beetles. In seeking to turn out that some beings have appendages that are useless to them, Darwin says “if simple creative activity, certainly it would hold [ been ] born without them [ the wings ]” ( Ospovat, 26 ) .

Even though Darwin rejected the thought of teleology, he still really much respected its “Godhead,” Aristotle. Darwin appreciates Aristotle s part to biology so much that he is mentioned in the gap paragraph of Origin of the Species. Darwin besides praises his pioneering work, and recognizes his function in cognition now common, but to hold discovered and theorized such rules in Aristotle s clip, Darwin considers an astonishing find. In 1860 Darwin wrote Asa Gray, “I can non believe the universe as we see it is the consequence of opportunity; and yet I can non look at each detached thing as the consequence of Design I am, and shall of all time stay, in a hopeless muddle.” Harmonizing to Ayala, this idea shows that while Darwin has a mechanistic point of view, he is ne’er genuinely denying any kind of evolutionary point of view to its fullest; he is merely saying that which he believes in ( 225 ) .

However much confused about teleology, Darwin did non believe the universe should be explained in footings of its intent in the existence. Once, Darwin asked the inquiry, “What would the uranologists say to the philosophy that the planets moved non harmonizing to the Torahs of gravity, but from the Godhead holding willed each separate planet to travel in its peculiar orbit?” ( Burrow, 48 ) . Darwin is mentioning to the dislocation between uranology and faith, natural philosophies and chemical science that happened during the Renaissance period. Darwin suggested the inclusion of biological science as a difficult scientific discipline so that other scientific disciplines like natural philosophies and chemical science would non be below the belt built on the organisation of cognition, based on testable, working hypotheses.

The theory of development was non formed by Darwin. Ideas of adult male come oning from smaller life existed even in Ancient Greece. Empedocles development theory involved “the coming together of limbs,” while Xenophanes thought that worlds came into being “from Earth and water.” Darwin s get downing to the Origin of the Species is largely a listing of ancestors to philosophers of development, and what positions they held. One of these predecessors was Darwin s gramps, Eramus Darwin.

Why Charles Darwin was more “powerful” than the other evolutionary scientists was his theory of natural choice as the vehicle of development. Darwin credits the inspiration of his natural choice theory to reading T.R. Malthus Essay on Population ( 1798 ) . In this essay, Malthus tried to demo an equilibrium point of view unless checked by dearth, disease or voluntary restraint, population growing will outrun nutrient supply. Darwin s theory was finished by the clip he wrote the “study of 1842 ″ but he did non let go of it for 20 old ages because he wanted to bring forth a big work with both his ain grounds for his thoughts, and grounds of other naturalists ( Ospovat, 1 ) . Darwin was made to print his ain theory earlier than planned, when he learned that another naturalist was

be aftering to print a similar 1. ( Coincidentally, the other naturalist, Alfred Wallace, was inspired by the same essay ) .

Darwin s theory wholly changed biological doctrine. With his theory came the acknowledgment that the ego ( single ) is the most critical unit of biological alteration, and that this polymorph happens due to entire opportunity. In his theory, Charles Darwin suggested that there is a “Struggle for existence.” This “struggle” was subsequently put into usage for support within several statements. British Imperialists attempted to apologize their operations by reasoning that Darwinism suggested the strong must overmaster the weak. In the late nineteenth century, “Passionate Nationalism” caused members of each nationality to swear that their state was the most powerful. And, in the early twentieth century, Hitler and other Nazi party members used Darwin s work to propose the “biological necessity” for war and endurance of the fittest In this instance, Hitler was mentioning to the Aryans.

Such contentions could non be upheld utilizing biological thoughts of Aristotle, since his construct of species included the abstraction that all persons were likewise. Distinct differences, like oculus colour, are inconsequential because they are non promoted by a conclusive aim. However, single contrarieties are the basis of development through natural choice. Without these differences, development could non come to go through. For this ground, individualism is seen by life scientists as the most meaningful trait of biological beings. A few scientists try to depict development teleologically. This cogent evidence, of class, is non possible, as development through natural choice can non be described as goal-oriented since it happens due to old events or transmutations, non in expectancy of approaching events. If we were goal-oriented, natural choice would non be lissome adequate to be utile in quickly altering environments ( Mayr, 43 ) .


Aristotle. The Works of Aristotle, Encyclopedia Britannica. New York, 1952

Ayala, F.J. and Tobzharsky, T. Studies in the Philosophy of Biology. University of California Press. Berkeley and Los Angeles. 1974.

Burrow, John. Editor debut to Charles Darwin s Origin of the Species Penguin books. England, 1968.

Evans, G. The Physical Philosophy of Aristotle. University of New Mexico Press. Albuquerque, 1964.

Kirk, G. , Raven, J. and Schofield, M. The Presocratic Philosophers. Cambridge University Press. Cambridge. 1983.

Mayr, Ernst. Toward a New Philosophy of Biology. Harvard University Press. 1988.

Moore, Ruth. Evolution. Time-life books. Alexandria, Virginia. 1980.

Simpson, George The Meaning of Evolution. Yale University Press. New Haven and London. 1949.

The Effects of Aristotelian Teleological Thought on

Darwin s Mechanistic Views of Evolution

Jordan Hoffman+

Period 3

January 6, 1997

The Care And Feeding Of Your Investment Philosophy

Ensure that developing a comprehensive investment plan is on your agenda for 1988. It is crucial that this plan aligns with your individual financial requirements and objectives.

Whether you are a novice or an expert, it is imperative to establish or reevaluate your investment philosophy. Given the current unpredictability of financial markets, having a pragmatic outlook on risk and return is crucial. Assessing both your emotional and financial capacity to manage risk holds significance.

The first step is to identify your investment objective, which includes generating income. If you want to invest capital for this purpose, it is recommended to choose conservative investments, unless your financial situation permits taking risks.

If your goal is to invest capital for future appreciation, like retirement planning, you may have to take a more aggressive approach than someone seeking income. However, the necessary level of aggression depends on factors such as marital status, dependents, and career stage (starting out, earning peak, or nearing retirement).

Consider multiple factors when deciding whether to withdraw savings in the near future or invest a portion of your funds for long-term growth. These factors encompass your financial goals, the tax bracket your family falls into, your income potential, and your investment inclination.

The article advises that the suitability of higher-risk investments increases as income rises. However, those with a small but increasing income and savings are advised to reduce risk-taking. Instead, it is recommended to focus on secure investment options such as U.S. Government Securities, insured certificates of deposit, high-quality corporate or municipal bonds, and high-quality common stocks. These choices offer reasonable safety and consistent returns, making them vital elements of any investment portfolio.

If you possess the capacity to depend on forthcoming earnings or hold a substantial accumulation of assets, it may be worth considering investments that carry greater risk but also offer higher profit potential. One possibility is investing in small businesses with promising growth prospects or mutual funds that encompass a diversified range of such stocks. It is crucial to also take into account future cash needs, like college tuition expenses, while evaluating your income and total worth.

Investment temperament differs among individuals, impacting their inclination to take risks. It is recommended to steer clear of investments that generate uneasiness. While one investor may find an investment with a slightly higher risk level exhilarating, it could provoke even more anxiety in another investor. A helpful rule of thumb is to abstain from investing in anything if you still experience nervousness after carefully assessing its pros and cons.

Both aggressive and timid investors can mitigate risk by following these five suggestions:

Before making any investments, it is crucial to conduct thorough research. This research helps in uncovering important details that provide valuable insights into the level of risk associated with the investment. One of the major risks faced by investors is being unaware of all potential risks.

Having a diverse portfolio is crucial to avoid resource concentration. In doing so, losses in one investment can be offset by gains from another. To mitigate risk and diversify investments, it is advisable to consult an experienced financial advisor for strategic guidance.

Setting and adhering to limits is crucial. Many investors tend to cling onto underperforming investments, hoping for eventual recovery. Yet, it takes self-control to establish and maintain sell limits. Nevertheless, doing so ultimately proves beneficial as it allows individuals to effectively assess the potential risks associated with a purchase.

Stay vigilant and monitor your investments and the investment climate. It is important to be ready to make adjustments to your holdings based on research findings or changes in your personal goals. Additionally, stay informed about predicted changes in the general investment environment. If trusted market analysts predict rough conditions, it may be wise to reduce your risk exposure. Conversely, if the outlook becomes positive, consider increasing your risk exposure within your own risk tolerance.

When investing, it is important to ensure that the level of risk matches the potential reward. Investments with higher levels of risk should also offer greater rewards. If an investment seems to have low potential for reward compared to the associated risk, it is recommended to explore other options that provide more appropriate compensation aligned with your expectations.

It is essential to have a long-term investment plan that aligns with your risk tolerance in order to effectively navigate challenging periods and prosper in the coming years.

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