In this remarkably original introductory collection, Daniel Orozco directs the reader through the undisclosed lives and ethical way of life of bridge painters, office temps, men with obesity, and warehouse workers. He reveals the underground bliss of late night store trips for cookie binges, brilliant data entry, and a banished dictator’s irregular piss on the United States embassy. A love affair flourishes between two police officers in the objectively written pages of a police force blotter, during a quake, the perception of the whole state of California trembles for examination, a new staff first day tour at the workplace comprises explanation of other employees private beliefs and actions. Lights out by Himmer Steve revolves around the work life of Clark. He does not like his position on the job because he believes he has been enclosed in an environment unbearable for him, and his job has robbed him off his comfort in life. There is much alienation and an extremely uncomfortable climate at the workplace, and employees have to bear with the conditions, however much they dislike them
The new worker in Daniel Orozco’s “Orientation is irrelevant to him. The story conveys a sense of office hostility that would make Karl Marx get embarrassed. When the story begins, however, without an introduction, the opening lines place us straight under the insights of ludicrously bizarre employment conditions. The new worker is in a quick manner shown the offices as well as each person’s cubicle while he is pointed out his cubicle, and that of his workmate. He is further shown the telephone and instructed never answer his phone, and rather let the voicemail system do the answering except for emergencies with permission from the supervisor. When they get to other employees, each employee is described using their personal weaknesses and the new staff is assured not to attach too much to the temp receptionist because they leave at a high rate (Orozco, Daniel).
In the story lights out, Clark has risen to high ranks through promotions in the Horizon Company, starting in the mailroom to filling and records to public relations and now vice president of community outreach. These promotions make Clark a permanent employee in Horizon because they justify his work relationship with the organization. For years he was rising through this ranks, he did not realize he was omitting other chances of growth, and he realizes it when it is too late to change a thing. Out of office environment is quite different from the real world. His office has windows that do not reveal what the world is experiencing. If we were to connect this with his life, it would be a perfect fit.
In both stories, each employee is fighting to feel comfortable at the workplace. It is the first day at work yet the new employee is left terrified about survival. On the other hand, Clark working environment is becoming unbearable. While looking through his office window, the falcons chasing smaller birds and the prey smash unwillingly on the invisible glass window, eventually not benefiting the predator or itself. He compares this with his life, where his positions at work have come about through flowing with the current. Taking him to places he does not desire to be at.
The new employee is warned that he must pace his work. This means that he has to work extremely hard. We also see Clark working unusually late to cover for lost time in the morning events. The two employees suffer quietly and persevere their suffering (Stull, Lauren).
Unlike in the story Orientation, where working is fixed for eight hours, in lights out people can work for more hours. Clark leaves the office late after dark.
Orozco, Daniel. Orientation: And Other Stories. Macmillan, 2011.
Stull, Lauren. “The Road Often Taken.” ESSAI 8.1 (2011): 41.
Air Asia Consumer Strategy
Air Asia is one of the best airlines in the world, which came into business in 1993. The company covers more than 25 countries in its transport and has continued to grow. A part of the consumer behaviour strategy in the company involves coming up with plans that will aim at improving consumer beliefs towards the Air Asia brand. The analysis of consumer behaviour led to identifying seven factors that affect consumer beliefs, which have different levels of significance to the consumer beliefs about the brand.
|Pricing||8||8||Transparent fares, competitive pricing|
|Schedule and convenience||7||7.9||Multiple routes, convenient departure and arrival.|
|Quality of services||9||9||Handling, customer service, on time departures.|
|Safety and reliability||7||7.6||Updated protocols, security records, and protection of flights.|
|Rewards and value-added services||5||8||Loyalty cards, discounts, offers.|
|Sustainable practices||8||6.7||Recycling, carbon footprint, fuel efficiency.|
|Past reviews||8||6.8||Consumer reviews|
Figure 1 Factors influencing consumer beliefs in Air Asia.
The table shows the various factors contributing to consumer attitudes and beliefs towards the Air Asia brand. Each of these factors has different levels of importance, with the service quality carrying the highest weight. The analysis of these other areas indicated that the company needs to work on sustainable practices and reviews for the company. Therefore, the company’s strategy for improving consumer beliefs will involve increasing sustainable practices and engaging in more reviews.
Sustainability is one of the significant factors influencing consumer beliefs following the changes in the climate that have warranted the need to reduce pollution and emissions. The company has had its efforts but at a lower scale of operations (Praja et al., 2023). Air Asia will improve consumer beliefs by increasing the fuel efficiency of its transport to reduce emissions in its flights. The company will achieve this through flight optimization strategies which will reduce flight time hence conserving fuel and reducing emissions (AirAsia, 2018). Further communicating the carbon footprint to the consumers will help acknowledge the company’s breakthrough, increasing consumer beliefs in the brand.
At the same time, the company will implement better ways of reducing waste through recycling and reducing the use of plastics in the airlines.
Figure 2 Models for dustbins.
The company will use new dustbins that instruct consumers on where to put their waste, allowing the company to efficiently recycle the materials as it will direct them where to put the materials, like plastics.
Figure 3 Sustainable packaging
The company will also reduce pollution by using non-plastic packaging for the airlines’ foods and drinks to reduce pollution (Airlines, 2023). These efforts will raise awareness among consumers of a commitment by the company towards sustainability, improving their beliefs and attitude towards the brand.
At the same time, the company will engage in more reviews which will help boost consumer attitudes towards the brand. The company will use the review blogs for airlines to increase its perception and encourage consumers to give their reviews on the booking sites on their experience. Popular flight blogs such as Tripadvisor and Luxury Travel Expert will help give information to consumers on the quality of the services (FeedSpot, 2019). Further, the company can encourage consumers to leave feedback on these sites for the sake of future consumers. These will help improve the consumer’s beliefs and attitude as they will get information from fellow customers.
AirAsia. (2018, March 14). 5 Consumer Behavior Theories Every Marketer Should Know. Ohio University. https://onlinemasters.ohio.edu/blog/consumer-behavior-theories-every-marketer-should-know/#:~:text=Thedecisionprocessalsohas
Airlines. (2023, January 22). Rule changes are needed to deliver a sustainable cabin. Airlines. https://airlines.iata.org/2023/01/22/rule-changes-are-needed-deliver-sustainable-cabin
FeedSpot. (2019, August 6). 15 Best Flight Review Blogs and Websites To Follow in 2023. Feedspot Blog. https://blog.feedspot.com/flight_review_blogs/
Praja, A. K. A., Septiawan, R. A., Syah, T. Y. R., Sari, E. M., Dewi, M. P., Katijan, P. S., … & Lai, Y. L. (2023). Sustainable Development Strategy of Low-Cost Airlines: Empirical Evidence for Indonesia Based on Analysis of Passenger Loyalty. Sustainability, 15(3), 2093.
Compliance Indicators And Personal Application
How did your agency’s compliance program support this specific indicator? What could have been done to improve your agency’s compliance efforts?
My company’s compliance program prioritized continual training. Employees received frequent, role-specific training. The training addressed the organization’s internal rules and procedures and pertinent federal, state, and local laws and regulations that affected their job tasks (Jacobs, 2020). In-person lectures, online courses, and interactive workshops supported this indication for the company. The compliance officer created and updated the training curriculum to meet legal and industry standards.
The following procedures may have improved compliance: first, frequency. The company may have increased training frequency for high-risk personnel or divisions (Chi et al., 2020). Refresher classes would encourage compliance and assist personnel in keeping up with evolving rules. Second, engaging contractors and business associates. While the corporation trained its workers, it might have trained contractors and business associates who directly affected compliance. Educating them might reduce compliance concerns. Finally, training effectiveness assessment: The company might have improved its training assessment system. Post-training surveys measure employee understanding and retention.
Do you think some (or all) of these indicators could be used as a method for self-evaluation for individuals involved in healthcare compliance? Why or why not?
Yes, these indicators may be used for individuals’ self-evaluation, especially in healthcare compliance. Healthcare compliance professionals may self-evaluate using these signs. These indicators assist compliance professionals in evaluating their performance and identifying areas for improvement.
Self-evaluation based on such indicators may be beneficial for the following reasons: First, personal growth. Assessing oneself against these indicators may reveal compliance knowledge and skills strengths and shortcomings, allowing people to concentrate on areas for growth. Second, demonstrating commitment. By analyzing their compliance efforts against these indicators, people may demonstrate their commitment to high organizational compliance (Ford, 2023). Third, identifying professional development needs: Self-evaluation may reveal compliance knowledge gaps, allowing people to pursue training and education to improve. Finally, ensuring compliance effectiveness: Personal assessment lets people assess their efforts to promote and sustain compliance in their company.
How could you evaluate yourself as an individual in relation to these indicators in whatever field you work presently (or even as a student)? Are there some indicators that are more applicable to you than others?
As a compliance professional or student, consider these indications to evaluate yourself: First, compliance-related workshops, seminars, and training sessions show dedication to continued education (Chi et al., 2020). Second, knowledge of relevant laws and regulations. Effective compliance requires knowing relevant laws and regulations. Third communication. Assessing the organization’s capacity to share compliance information with stakeholders.
Fourth, monitoring and reporting. Reviewing compliance monitoring and violation reporting methods (Ford, 2023). Fifth, analyzing compliance metrics. This involves assessing compliance initiatives using data and metrics. Therefore, indicators may vary by function. Management may emphasize communication and monitoring indications, while compliance auditing may concentrate on data analysis and monitoring results.
How could you use these indicators as a tool for personal goal setting in and outside the field of healthcare compliance?
These indicators may help create personal goals outside of healthcare compliance in the following ways: first, enhancing career objectives: These indicators may be used to define career objectives for compliance knowledge, certifications, and communication skills (Ford, 2023). Second, enhancing skillset. Assessing strengths and weaknesses regarding these indicators may help people discover skill growth and improvement areas. Third, defining learning goals. People may concentrate on gaining knowledge and experience in their professions by connecting personal learning goals with these indicators. Fifth, enabling professional development planning: Using these indicators, people may design a thorough professional development plan to reach compliance career objectives. Finally, measuring progress: People may use these indicators to measure compliance objectives. Therefore, these indicators help personal development, professional success, and compliance excellence in any sector. By self-assessing against these metrics, compliance professionals may improve their performance.
Chi, H., Vu, T. V., Vo-Thanh, T., Nguyen, N. P., & Van Nguyen, D. (2020). Workplace health and safety training, employees’ risk perceptions, behavioral safety compliance, and perceived job insecurity during COVID-19: Data of Vietnam. Data in brief, 33, 106346. https://www.sciencedirect.com/science/article/pii/S2352340920312397
Ford, T. L. (2023). The Perceptions of Work-Related Stressors on the Compliance Officers’ Ability to Mitigate Risk Within the Chicago Healthcare Environment (Doctoral dissertation, Northcentral University). https://search.proquest.com/openview/ebbdba218714f45e0c2dd2603fccc6bf/1?pq-origsite=gscholar&cbl=18750&diss=y
Jacobs, T. M. (2020). Big Fish, Little Fish: The Effect of Integration Approach, Commitment, Organizational Identity, and the Ethics/Compliance Culture on Post-Merger and Acquisition Core Self-evaluation (Doctoral dissertation, Trident University International). https://search.proquest.com/openview/1d8601e9c6ae593323aec0ac4c9a67f8/1?pq-origsite=gscholar&cbl=44156